Live Chat Customer Service (Feb 2021)

Improve the customer service over your live chat/text chat channel

Today, the use of Text Chat/Live Chat conversations is growing amongst the Contact Centre industry as customers continue to use different channels to engage with your business whether it’s through a live chat software on your website, SMS, Facebook, WhatsApp and so on.

Unlike voice conversations which have their own set of skill requirements, there are some unique considerations for handling customers who choose to use Text Chat to contact your organisation.  As this form of contact is in writing, most organisations are highly sensitive with regards to the protection of their brand and image, as well as overall courtesy and writing skills.

In this February 2021 Live Chat Customer Service training course, we address the role of Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and overall 4-Step structure to ensure enquiries are handled with finesse.

If you are currently handling Text Chat or are thinking of introducing this channel – this course is designed for you and your Team!

This course will be held on:

• Thursday, February 18, 2021  13:00 to 17:00 AEDT
• Friday, February 19, 2021 13:00 to 17:00 AEDT

Cost:

This course is $397 per person ex GST with discounts applicable for 3 or more attendees.

Learn more on the CX Skills website >