Live Chat Customer Service (February 2022)
Improve the customer service over your live chat/text chat channel
Today, the use of Live Chat conversations is growing amongst the Contact Centre industry as customers continue to use different channels to engage with your business.
Whilst Customer Service has been around for a long time, unlike voice/phone conversations which have their own set of skill requirements, there are some unique considerations for handling customers who choose to use Live Chat to contact your organisation.
As this form of contact is in writing, most organisations are highly sensitive with regards to the protection of their brand and image, as well as overall courtesy and writing skills so it’s important that customer service agents handling these channels also receive the right training!
In this February 2022 Live Chat Customer Service training course designed for frontline agents, we address the role of Live Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and an overall 4-Step structure to ensure enquiries are handled with finesse.
This course will be held on:
- Monday, 14th February 2022 13:00 to 17:00 AEDT
- Tuesday, 15th February 2022 13:00 to 17:00 AEDT
This course is $397 per person ex GST with discounts applicable for 3 or more attendees.
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