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Live Chat for Managers – October 2020
Live Chat Management Training
Today, customers continue to turn to online or digital support for everyday needs and questions whether it’s through a live chat software on your website, SMS, Facebook, WhatsApp and so on.
Whether for sales, service or technical support, the live chat channel can fulfil many roles for the organisation and our overall objective for this training program is to equip participants with a solid understanding of the live chat channel, its business objectives, typical uses, best practices and measures of success.
But managing Live Chat management doesn’t come without its challenges. Service Levels, Wait Times, Knowledge Bases, Routing, Integration and Reporting and so on and we cover them all in this course.
Whether you are currently using Live Chat and are looking to ‘tune-up’ or you are looking at implementing Live Chat, our October 2020 Live Chat Management Course is designed for you.
This course will be held on:
- Tuesday 20th October 2020 1:00 pm to 5:00 pm AEST
- Wednesday 21st October 2020 1:00 pm to 5:00 pm AEST
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