December 13, 2019

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Local Government CX Forum

October 29 @ 8:30 am - October 30 @ 5:00 pm


The world of customer service has changed. In Local Government, you are working to serve your community and provide the best customer experience possible. The expectations of your customers are higher than ever before. So how can your organisation keep up?

Discover how your organisation can adopt a customer-centric business model through understanding the needs of the community, and empowering employees to deliver an excellent level of service.

Learn from councils that are leading the way with adopting new technologies to ensure an easy, efficient and exceptional experience.


– Navigating digital transformation & embrace new technologies
– Embedding a customer-centric culture at every touchpoint
– Harnessing the power of data & feedback to find customer-focused solutions
– Learning from councils at every stage of the customer experience journey

Featured Speakers include:

– Colin Fairweather, Chief Information Officer – City of Melbourne
– Gabrielle Angles, Executive Manager, Customer Service – Northern Beaches Council
– Shane Hackett, Manager, Customer Service – Brisbane City Council
– Cath Drinkwater, Customer Experience Strategy Manager – City of Gold Coast

Book now with priority code QA4 and receive $1000 off (for bookings of 2 days or more only)!



October 29 @ 8:30 am
October 30 @ 5:00 pm
Event Category:
Booking Website/URL:


Intercontinental Melbourne
495 Collins Street
Melbourne, Victoria 3000 Australia
+61 3 8627 1400


Liquid Learning
+61 2 823 99700


Suitable for:
Emerging/Future Leaders, Team Leaders, Managers, Executives, CX Professionals
Start Time

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Enghouse Interactive are 2019 Gold Sponsors on CX Central Knosys are 2019 Gold sponsors on CX Central