fbpx
April 14, 2021
  • Sorry, this event has now passed. To find all our new events coming soon, click the "All Events" link above.
Delivered online
Managing Angry and Difficult Customers online course in January 2021

Managing Difficult Customers (Jan 2021)

Jan 14, 2021 (1:00 PM) - Jan 15, 2021 (5:00 PM)

Learn the skills to manage difficult customers with ease 

Encountering difficult situations is an intrinsic part of dealing with customers & clients – whether internal or external.

But how many of us are equipped to handle those situations?

It takes a lot of confidence and skill to effectively manage angry or upset customers and not having the right skills can, and is, a daunting experience for anyone.

We even need to consider our internal viewpoints and belief systems to ensure we can manage the situation well and not take things too personally or slip into chastising or blaming the customer that can be both personally and professionally damaging.

And whilst there always been angry and difficult customers since the age of time, COVID has no doubt seen a global increase in people’s stress and frustration levels.

Our Managing Difficult Customers Training Courses teaches you how to identify the different types of difficult customers and the different types of difficult situations, and then use root cause analysis to identify and apply the correct solution with confidence.

From learning how to negotiate, through to learning how to say no effectively and with professionalism, the Managing Difficult Customers Training Course is the ideal program to help you or your team members handle difficult situations with grace and style

As with all our CX Skills courses, this course involves workshop exercises, quizzes, role-plays, videos, examples and more to make the course enjoyable and bring the learnings to life.

This is one of our most popular courses and it’s run both publicly (great for smaller numbers) and privately if you need to train larger groups, need more flexibility in the timing and would like to keep all the discussions ‘in-house’.

When this course is held:

  • Session 1 – Thursday 14th January 2021, 1:00 pm to 5:00 pm AEST
  • Session 2 – Friday 15th January 2021, 1:00 pm to 5:00 pm AEST

Cost:

This course is $497 per person ex GST with 8 hours of live training by global CX expert Daniel Ord (2 x 4-hour sessions). Discounts apply for sending more than three attendees.

Share This Event

Event Fast Facts

Event Details:

Start:
January 14 @ 1:00 pm
End:
January 15 @ 5:00 pm
Cost:
$497
Events Category:
Website:
View Website →
Target Audience:
Frontline Agents, Emerging/Future Leaders, Team Leaders, Contact Centre Managers
Total DURATION of the Event:
8 Hours
Total number of SESSIONS:
2
LENGTH of each session:
4 Hours

Venue for the Event

Zoom

Event Organiser

CX Skills
Phone:
+61 3 9008 7287
Email:
hello@cxskills.com.au
Website:
https://cxskills.com.au

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets