September 17, 2020

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Managing Difficult Customers – November 2020

November 26 @ 1:00 pm - 5:00 pm


Learn the skills to manage difficult customers with ease 

Encountering difficult situations is an intrinsic part of dealing with customers & clients – whether internal or external.

It takes a lot of confidence and skill to effectively manage these customer situations.

We even need to consider our internal viewpoint and belief systems to ensure we can manage the situation well without taking things too personally or slip into chastising or blaming the customer.

This training program delivered by global CX-Expert Daniel Ord teaches how to identify different types of difficult customers and different types of difficult situations and use root cause analysis to apply the correct solution with confidence.

From learning how to negotiate, through to learning how to say no effectively and with professionalism, the November 2020 Managing Difficult Customers course is the ideal program to help your team members handle difficult situations with grace and style

As with all our courses, this course involves significant workshop exercises, quizzes and lots of role-plays to make the course enjoyable and bring the learnings to life.

When this course is held:

  • Session 1 – Thursday 26th November 2020, 1:00 pm to 5:00 pm AEST
  • Session 2 – Friday 27th November 2020, 1:00 pm to 5:00 pm AEST


This course is $397 per person ex GST with 8 hours of live training by global CX expert Daniel Ord (2 x 4-hour sessions). Discounts apply for sending more than three attendees.


Learn more on the CX Skills website > 

Event Details:

November 26
1:00 pm - 5:00 pm
Events Category:
View Website →

Venue for the Event


Event Organiser

CX Skills
+61 3 9008 7287

Additional Information

Target Audience:
Frontline Agents, Emerging/Future Leaders, Team Leaders, Contact Centre Managers
Total DURATION of the Event:
8 Hours
Total number of SESSIONS:
LENGTH of each session:
4 Hours


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