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Managing performance issues for WFH agents (11am session)
June 2 @ 11:00 am - 12:00 pm$30
Dealing with productivity and performance issues is never fun. In this 11:00 am session, we will share with you the top 10 tips that will help you to have the conversation faster and with more success than ever before.
Building on the Series I session on ‘Positively managing productivity and performance issues remotely’, we delve deeper into the actions and frameworks you can use to get the results in a more empowering and positive way.
We will focus on:
- Alternative models for managing performance issues
- Levers to adjust that deliver improved performance metrics
- Practical application of the models for your tough conversation
Please note there is also a 2:00 pm session available as well.
Note this workshop is being facilitated by BBB Advisory. View the free CX Directory for a list of all specialist CX and contact centre consultants >
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