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July 13, 2020

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Livestream

Managing performance issues for WFH agents (11am session)

June 2 @ 11:00 am - 12:00 pm

$30

Dealing with productivity and performance issues is never fun. In this 11:00 am session, we will share with you the top 10 tips that will help you to have the conversation faster and with more success than ever before.

Building on the Series I session on ‘Positively managing productivity and performance issues remotely’, we delve deeper into the actions and frameworks you can use to get the results in a more empowering and positive way.

We will focus on:

  • Alternative models for managing performance issues
  • Levers to adjust that deliver improved performance metrics
  • Practical application of the models for your tough conversation

 

Please note there is also a 2:00 pm session available as well.

Note this workshop is being facilitated by BBB Advisory. View the free CX Directory for a list of all specialist CX and contact centre consultants >

Event Details:

Date:
June 2
Time:
11:00 am - 12:00 pm
Cost:
$30
Events Category:
Website:
View Website →

Venue for the Event

Virtual

Event Organiser

Auscontact
Phone:
1800 025 727
Website:
https://www.auscontact.com.au/

Additional Information

This event is suitable for:
Team Leaders, Managers
Start Time:
Morning
Expected Duration:
Up to 1 Hour

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