July 13, 2020

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Managing performance issues for WFH agents (2pm session)

June 2 @ 2:00 pm - 3:00 pm


Dealing with productivity and performance issues is never fun. In this 2:00 pm session, we will share with you the top 10 tips that will help you to have the conversation faster and with more success than ever before.

Building on the Series I session on ‘Positively managing productivity and performance issues remotely’, we delve deeper into the actions and frameworks you can use to get the results in a more empowering and positive way.

We will focus on:

  • Alternative models for managing performance issues
  • Levers to adjust that deliver improved performance metrics
  • Practical application of the models for your tough conversation


Please note there is also a 11:00 am session available as well.

Note this workshop is being facilitated by BBB Advisory. View the free CX Directory for a list of all specialist CX and contact centre consultants >

Event Details:

June 2
2:00 pm - 3:00 pm
Events Category:
View Website →

Venue for the Event


Event Organiser

1800 025 727

Additional Information

This event is suitable for:
Team Leaders, Managers
Start Time:
Expected Duration:
Up to 1 Hour

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