December 2, 2020
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Delivered online
Auscontact Association Sponsored Event

Nail your 2021 Strategy

Oct 08, 2020 11:00 am - 1:00 pm

Learn how to Nail your 2021 Strategy

In this highly interactive and hands-on workshop, we’ll take you through the four stages of strategic planning to set you up for success in 2021. Using tried and tested templates and frameworks, you will leave the workshop with a ready-to-present strategic plan for the year ahead. Over four weekly sessions, we will cover the following topics:

Session 1 – Developing you Plan
Using a simple ‘plan-on-a-page’ template, we’ll step you through a framework to develop a robust and aligned strategy for the year ahead.

Session 2 – Budgeting for Success
We’ll come back in week two and step you through the approaches, assumptions and information you can leverage to build a budget that supports your plan.

Session 3 – Building the Business Case
In week three, we will guide you through the thinking and frameworks that will help you build an attractive business case to fund your initiatives & quantify their impacts.

Session 4 – Bringing it to Life
Finally, we’ll spend session four exploring how to put your best foot forward to gain buy-in and agreement for your initiatives, and how to effectively plan for success to ensure that you realise the benefits you’ve budgeted for!

Delivered over 4 sessions:

  • Thursday 8 October
  • Thursday 15 October
  • Tuesday 20 October
  • Thursday 22 October

Can’t attend one of the dates but still want to do the workshop? The sessions will be recorded, so you can always catch up later.

Note: Auscontact members get a $250 discount

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Event Fast Facts

Event Details:

October 8
11:00 am - 1:00 pm
Events Category:
View Website →
Target Audience:
Contact Centre Managers, General Management, Executives
Total DURATION of the Event:
8 Hours
Total number of SESSIONS:
LENGTH of each session:
2 Hours

Venue for the Event


Event Organiser

1800 025 727

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Thanks to our gold sponsors

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