Next Level Leadership

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Next Level Leadership

March 15 @ 8:15 am - March 16 @ 5:00 pm

$1100
You can find all the Auscontact events on CX Central's Event Calendar

Next Level Leadership is a two-day program for leaders of leaders. Attendees will be challenged to think differently about how they approach their role and take their leaders and teams to the next level.

This program was designed around the theory that what got you to your current role won’t be enough to get you to your next role. To continue to succeed and grow it is essential to transition your thinking and approach to the next level of leadership.

This program is ideal if you are a leader who:

  • Manages a team of leaders
  • Wants to gain more focus and drive better performance across your teams
  • Recognises the need to increase emotional intelligence (EQ) to communicate with and influence stakeholders more effectively
  • Needs help to improve the way you lead and think more strategically
  • Has attended the one-day Dynamic Leaders Tutelage and is ready to progress to the next level (ideal but not essential)

The two days will be broken down into the following eight modules:

1. Next level leadership – looking at mindset, vertical & horizontal leadership principles and above/below the line behaviours.

2. Focus – on intention, direction and personal brand.

3. Agility – becoming an agile leader and learning to deal with ambiguity.

4. Awareness – of self and others and the emotional, logic and effort based drivers behind each.

5. Communication – understanding the levels of listening. Identifying opportunities to enhance written and verbal communication.

6. Influence – ability to adapt style to senior management, peers, direct reports and stakeholders for optimal outcomes.

7. Conflict – understanding conflict, negotiating and managing effective change through metaphors and storytelling.

8. Driving Performance – motivating others through your role as a coach and mentor, defining success and above all having fun.

You will leave the two days with:

  • A new way to approach your role as a leader of leaders
  • Structure and clarity on what success looks like for you and your team
  • Tools and strategies to improve the way you influence and communicate
  • Confidence in your leadership capabilities and optimism about future transitions

Facilitator

Shelley Flett is hosting a range of training programs for call centre staff

Shelley Flett is an expert in leadership and team performance. With over a decade of experience in Customer Service across banking & telecommunications, Shelley focuses on helping managers maximise efficiency and build high performance team cultures. Shelley works with leaders and teams to increase; individual productivity, staff retention and engagement, customer satisfaction and advocacy for change. Learn more about Shelly

 

Details

Start:
March 15 @ 8:15 am
End:
March 16 @ 5:00 pm
Cost:
$1100
Event Category:
Website:
https://www.auscontact.com.au/events/event/qld-next-level-leadership

Other

Suitable for:
2IC/Team Leaders, Managers, Executives
Start Time
Morning
Duration
Multiple days

Organiser

Auscontact
Phone:
1800 025 727
Website:
https://www.auscontact.com.au/

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