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November 24, 2020
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Auscontact Association Sponsored Event

Out of office but not out of work (2pm Session)

Sep 17, 2020 2:00 pm - 3:00 pm

Our surroundings might have changed, but what we measure and who we lead hasn’t.

Sure, they can’t see you and you can’t see them except when you’re joining each other in Teams or Zoom. With the elements of distance and less to physically see, we need to navigate how to effectively monitor and manage our metrics – that is our people’s performance, behaviour and KPI results. Along with this, we need to revisit how we set exceptions of our office-based and remote team members and how we follow up on these expectations, and what conversations we have regarding them.

It’s essential to setting your teams up for success whether they are office or home-based with what’s expected, and to be clear with what this translates into, to help them understand. Remember, they cannot see if their neighbour has just gone for a break, unless they look for it in a system.

We will share with you:

  • Dashboards & performance – what to watch, when and how
  • Adherence & Occupancy – what to look for and what conversations to have

This workshop is part of the Virtual Coffee Workshops and it will be held at 14:00 AEST.

The other events are:

Tue 1 September Coaching for Performance – Home and Office Based
Thu 3 September Setting and managing expectations
Tue 8 September Leveraging your TL effectiveness when you’re in the office
Tue 15 September Leadership qualities needed right now
Thu 17 September (2pm) Out of office but not out of work (this one!)

 

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Event Fast Facts

Event Details:

Date:
September 17
Time:
2:00 pm - 3:00 pm
Cost:
$30
Events Category:
Website:
View Website →
Target Audience:
Emerging/Future Leaders, Team Leaders, Contact Centre Managers
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
1
LENGTH of each session:
1 Hour

Venue for the Event

Virtual/Online

Event Organiser

Auscontact
Phone:
1800 025 727
Website:
https://www.auscontact.com.au/

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