May 8, 2021
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Delivered online
Auscontact Association Sponsored Event

Powering Customer and Agent Experiences through the Cloud

Apr 21, 2021 12:00 pm - 1:00 pm

With customer experience at the heart of their organisational strategy, leading New Zealand telecommunications provider 2degrees Mobile implemented the CXone cloud contact centre platform in 2019 with the goal of having one seamless and unified platform – alongside future-proofing their contact centre and powering customer and agent experience.

Hear from Tracy Duthie, Head of Service Development at 2degrees, and Gil Shapira, Solution Consultant, NICE inContact to discover industry-leading contact centre strategies and learn how 2degrees’ move to the cloud has enabled transformation, innovation and exceptional customer experience including:

  • Embracing the Future of Work – Navigating our new virtual and hybrid way of working in the contact centre
  • The Power of EX in CX – Driving agent engagement and productivity for ultimate customer service
  • Creating an Empowered Workforce – Providing the conditions and tools for your team to shine
  • Delivering Omnichannel Excellence – Meeting your customers on their channel of choice
  • Building a business case for cloud – Gaining buy-in from leaders AND users for successful delivery
  • Future-proofing Your Contact Centre – With a rapidly scalable cloud contact centre solution


  • Fiona Keough – Chief Executive Officer, Auscontact Association
  • Tracy Duthie – Head of Service Development, 2degrees
  • Gil Shapira – Solution Consultant, NICE inContact


Event Sponsors:

NICE inContact & Poly


Cloud Technology Suppliers


To find a list of all the cloud technology providers who support the Australian contact centre industry click here > 





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Event Fast Facts

Event Details:

April 21
12:00 pm - 1:00 pm
Events Category:
View Website →
Target Audience:
Contact Centre Managers, General Management, ICT/Technology
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
LENGTH of each session:
1 Hour

Venue for the Event


Event Organiser

1800 025 727
View Organizer Website

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