Leading change and building resilience

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Leading change and building resilience

May 24, 2018 @ 8:00 am - 5:00 pm

You can find all the Auscontact events on CX Central's Event Calendar

Leading change and building resilience

What can we learn from psychology to lead the journey of change within contact centres?

Models and methodology are great tools in managing change, however emotional intelligence and perceptiveness within leaders is critical in ensuring that change, of any scale, is sustainable and effective.

Join us for breakfast and hear from psychologist, leadership development and coaching expert, Rupert Bryce on the psychology of change and how this can help lead the journey of change for self, our teams and our organisation.

Rupert will share his practical experience and provide you with tangible tools to build thinking, insight and self-awareness as you lead change in your organisation.

Rupert Bryce conducting a training course for Auscontact Rupert has 15 years’ experience in Leadership Development and HR Consulting roles, and specialises in leadership development and coaching. Rupert has had extensive experience in the design and delivery of leadership development programs for both individuals and organisations. Highly result oriented and solution focused, Rupert has helped many employers fulfil their employment brand promise to new and existing employees to achieve greater performance and engagement in the workplace.

Rupert is able to develop strategic thinking skills with leaders and with high potential employees. He has a reputation for innovative, engaging and highly effective leadership programs that lead to significant return on investment and value for the organisation. Rupert has formal coaching qualifications from the University of Queensland (Masters Thesis on the effectiveness of coaching published in 2005), the University of Sydney – multiple courses with Dr Anthony Grant and Dr Michael Cavanagh, School of Coaching Psychology; coach training workshops with ICF and Formal coaching accreditation for Suncorp and AIM Qld & NT.


Auscontact Members: AU $ 70.00
Non Members: AU $ 110.00


May 24, 2018
8:00 am - 5:00 pm
Event Category:


Suitable for:
2IC/Team Leaders, Managers, Executives
Start Time
Under 2 hours


Christie Conference Centre Brisbane
320 Adelaide Street
+ Google Map


1800 025 727

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