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Cancelled – QLD Special Interest Group Day 2020
March 20 @ 9:00 am - 5:00 pm$88
Event postponed due to the COVID19 situation
How to get your communication right
Our first Special Interest Groups for 2020 will take your feedback from our 2019 sessions and focus on Communications and how we can enhance it within our own team and how our specialist functions can have a strong influence on this across contact centre operations.
With special guest presenters sharing how they have enhanced and improved their communications and engagement including the benefits their business has realised, this interactive session is not to be missed!
Our workshop sessions on the day will explore the successes and challenges of your peers and, what can assist in developing engaging communications within your contact centre including the tools, systems and tips and tricks to get it right.
There are three separate sessions which can all be booked separately:
- Getting comms right – Learning, Quality & Knowledge/scripting (9am to 11am)
- Getting comms right – Workforce Planning (11.30am to 1.30pm)
- Getting comms right – Team Leaders (2pm to 4pm)
Each session is $33 for Auscontact members, $88 for non-members.