November 28, 2020
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Delivered online
Auscontact Association Sponsored Event

Robotic Process Automation Fundamentals

Nov 20, 2020 2:00 pm - 3:30 pm

As contact centre leaders we’re often asked to participate in technology assessment or projects about automation in the contact centre. Whilst automation is commonplace, the skills to understand and make informed decisions are not necessarily innate.

We’ve all seen implementations that were completed with the best of intention, but not quite hitting the mark. These sessions over four weeks will provide you with the following:

  • Understanding of the RPA life cycle
  • How to evaluate automation opportunities
  • How to calculate ROI
  • Best Practices in Automation Project Management using RPA Framework
  • Bonus – Building your own bot!


Join Saurabh Burman, Automation and AI Specialist at VIS Global as he leads you through this program. Saurabh has almost 20 years of industry experience in implementing automation in business operations. He holds a Master of Analytics from RMIT.

Delivered over Four Sessions:

  • Friday 20th November
  • Friday 27th November
  • Friday 4th December
  • Friday 11th December


Pricing: Auscontact member price: $350, non-members $570

Sponsoring Vendor: VIS Global

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Event Fast Facts

Event Details:

November 20
2:00 pm - 3:30 pm
Events Category:
View Website →
Target Audience:
Contact Centre Managers, Automation/AI, ICT/Technology
Total DURATION of the Event:
6 Hours
Total number of SESSIONS:
LENGTH of each session:
1.5 hours

Venue for the Event


Event Organiser

1800 025 727

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