Robotic Process Automation: The Fundamentals
As contact centre leaders we’re often asked to participate in technology assessment or projects about automation in the contact centre. Whilst automation is commonplace, the skills to understand and make informed decisions are not necessarily innate.
We’ve all seen implementations that were completed with the best of intention, but not quite hitting the mark.
These 90-minute sessions over four weeks will provide you with the following:
- Understanding of the RPA life cycle
- How to evaluate automation opportunities
- How to calculate ROI
- Best Practices in Automation Project Management using RPA Framework
- Bonus – Building your own bot!
The dates for the four sessions are:
- Friday 7th May, 2021 14:00 AEST
- Friday 14th May, 2021 14:00 AEST
- Friday 21th May, 2021 14:00 AEST
- Friday 28th May, 2021 14:00 AEST
$570 or $350 for Auscontact Members
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