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May 7, 2021
Delivered online
VIS Global Training

Robotic Process Automation: The Fundamentals

May 07, 2021 2:00 pm - 3:30 pm

As contact centre leaders we’re often asked to participate in technology assessment or projects about automation in the contact centre. Whilst automation is commonplace, the skills to understand and make informed decisions are not necessarily innate.

We’ve all seen implementations that were completed with the best of intention, but not quite hitting the mark.

These 90-minute sessions over four weeks will provide you with the following:

  • Understanding of the RPA life cycle
  • How to evaluate automation opportunities
  • How to calculate ROI
  • Best Practices in Automation Project Management using RPA Framework
  • Bonus – Building your own bot!

The dates for the four sessions are:

  • Friday 7th May, 2021 14:00 AEST
  • Friday 14th May, 2021 14:00 AEST
  • Friday 21th May, 2021 14:00 AEST
  • Friday 28th May, 2021 14:00 AEST

Cost:

$570 or $350 for Auscontact Members

 

 

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Event Fast Facts

Event Details:

Date:
May 7
Time:
2:00 pm - 3:30 pm
Cost:
$570
Events Category:
Website:
View Website →
Target Audience:
Automation/AI
Total DURATION of the Event:
6 Hours
Total number of SESSIONS:
4
LENGTH of each session:
1.5 hours

Venue for the Event

Virtual/Online

Event Organiser

VIS Global
Phone:
0475 230 884
View Organizer Website

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