July 31, 2021
  • Sorry, this event has now passed. To find all our new events coming soon, click the "All Events" link above.
Delivered online
VIS Global Training

Robotic Process Automation: The Fundamentals

May 07, 2021 2:00 pm - 3:30 pm

As contact centre leaders we’re often asked to participate in technology assessment or projects about automation in the contact centre. Whilst automation is commonplace, the skills to understand and make informed decisions are not necessarily innate.

We’ve all seen implementations that were completed with the best of intention, but not quite hitting the mark.

These 90-minute sessions over four weeks will provide you with the following:

  • Understanding of the RPA life cycle
  • How to evaluate automation opportunities
  • How to calculate ROI
  • Best Practices in Automation Project Management using RPA Framework
  • Bonus – Building your own bot!

The dates for the four sessions are:

  • Friday 7th May, 2021 14:00 AEST
  • Friday 14th May, 2021 14:00 AEST
  • Friday 21th May, 2021 14:00 AEST
  • Friday 28th May, 2021 14:00 AEST


$570 or $350 for Auscontact Members



Share This Event

Event Fast Facts

Event Details:

May 7
2:00 pm - 3:30 pm
Events Category:
View Website →
Target Audience:
Total DURATION of the Event:
6 Hours
Total number of SESSIONS:
LENGTH of each session:
1.5 hours

Venue for the Event


Event Organiser

VIS Global
0475 230 884
View Event Organiser Website

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets McGirvan Media gold sponsor on CX Central Smartcom Gold Sponsors of CX Central Twilio gold sponsor on CX Central