April 14, 2021
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Auscontact Association Sponsored Event

Royal Automobile Club WA Case Study

Mar 18, 2021 12:00 pm - 1:00 pm

Delivering Exceptional Member Experiences – Purpose, People and Platform

Not just any motoring club, the Royal Automobile Club of WA (RAC) is a trusted, not-for-profit, member-based mutual organisation, passionate about delivering exceptional member services and giving back to their community.

The #1 brand in WA, with over 1.2M members representing over 60% of the state’s population, RAC has a staggering 400 agents responding to 22,000+ enquiries a day across voice, email and chat.

Hear from Croyden McLennan, Product Owner – Contact Centre, Group IT Operations and learn RAC’s top strategies for driving maximum customer and business value from your contact centre in a new virtual and hybrid working world, including:

  • Winning customer interactions with a remote and agile workforce
  • Transforming every agent into a top performer, from anywhere
  • Delivering excellence across all channels with cutting-edge omni-channel capabilities
  • Building a business case for cloud with NICE inContact CXone
  • Future-proofing against a world of change with a rapidly scalable cloud contact centre solution


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Event Fast Facts

Event Details:

March 18
12:00 pm - 1:00 pm
Events Category:
View Website →
Target Audience:
Contact Centre Managers, General Management, Executives, CX Professionals
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
LENGTH of each session:
1 Hour

Venue for the Event


Event Organiser

CX Skills
+61 3 9008 7287

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