September 17, 2020

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Do It Faster, Do It Better, Do It Cheaper

August 21 @ 11:00 am - 1:00 pm


Same budget, new world

Your business has changed and your budget needs to also, however, the past is no longer a good predictor of the future.

In this hands-on, interactive session, we will help you to find the change hiding down the back of the couch and identify where you can squeeze more out of your budget.

Whether you are under pressure to cost control your contact centre, undergoing a period of rapid growth or considerable transformation (or all of the above!), we will help you reshape your budget to set you up for a successful year ahead. We will cover the following topics:

Session 1 – Do It Faster (21st August)
In this session we will focus on opportunities to maximise productivity and reduce wastage, finding efficiencies in your people, process and technology spend.

Session 2 – Do It Better (28th August)
In this session we will explore opportunities to improve experience and minimise rework, saving on the often hidden cost of repeat callers & improving outcomes for your customers and employees at the same time.

Session 3 – Do It Cheaper (4th September)
In this session we will identify opportunities to deliver the same outcomes you do today at a lower cost, whether through revising your channel mix, or right-fitting your operating model and technology stack.

Session 4 – One on One Success Session (Private session)
In this session we will work one on one with you to help you integrate your learnings from the 3 group sessions and apply them to your business for immediate results.

Can’t attend one of the dates but still want to do the workshop? The sessions will be recorded, so you can always catch up later.

Facilitator: Glen Duggan

Glen is part of the Senior Leadership team at Athena, bringing both breadth and depth of experience across business strategy, operational leadership, workforce optimisation, reporting, team engagement and technical enablement. His experience spans industries including finance, superannuation, telecommunications and many more. Glen’s superhero power is finding business efficiencies and cost savings without sacrificing (and usually improving) customer experience.

Auscontact Members: $450

Non-members: $700

Event Details:

August 21
11:00 am - 1:00 pm
Events Category:
View Website →

Venue for the Event


Event Organiser

1800 025 727

Additional Information

Target Audience:
Managers, Workforce Optimisation roles


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