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July 13, 2020

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Service Journey Thinking

June 18 @ 8:30 pm

Free

Service Journey Thinking is a comprehensive approach for improving the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the internal components that support the experience, including people, technology, processes and policies.

By applying Service Journey Thinking, brands promote greater efficiency, improved performance and reduced cost within their operations. For their customers, this means reduced effort, improved satisfaction and enhanced loyalty.

Event Details:

Date:
June 18
Time:
8:30 pm
Cost:
Free
Events Category:
Website:
View Website →

Venue for the Event

Virtual

Event Organiser

COPC
Website:
https://www.copc.com/

Additional Information

This event is suitable for:
Managers
Start Time:
Evening
Expected Duration:
1 to 3 Hours

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