- Sorry, this event has now passed. To find all our new events coming soon, click the "All Events" link above.
Service Journey Thinking
June 18 @ 8:30 pmFree
Service Journey Thinking is a comprehensive approach for improving the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the internal components that support the experience, including people, technology, processes and policies.
By applying Service Journey Thinking, brands promote greater efficiency, improved performance and reduced cost within their operations. For their customers, this means reduced effort, improved satisfaction and enhanced loyalty.
Like to add your upcoming event to the Australian CX & Contact Centre Industry Calendar? Click here to learn more >>>