January 20, 2021
  • Sorry, this event has now passed. To find all our new events coming soon, click the "All Events" link above.
Delivered online
Auscontact Association Sponsored Event

Sharpen the Saw – Manager to Leader

Dec 02, 2020 12:00 pm - 2:00 pm

Build your skills as a leader to better leverage your team, their ideas, skills and experience

The role of the manager has in many organisations, rapidly evolved to that of a coach. Instead of providing answers, the role of the manager has shifted to asking questions, facilitating outcomes and driving development.

Learn the skills and tactics of world-class leaders to uncover and unleash the hidden capability hiding in your team.

Session 1 – The Power of Leadership

In this session, we will explore different styles of leadership, the science and principles behind coaching, and how to unleash the potential of your team using this knowledge.

Session 2 – The Power of Coaching

In this interactive session we will dive deeper into the concept of leadership coaching, learning different tools and approaches that open up new pathways of communication and collaboration with your team.

Session 3 – Coaching Models

In our third session we will explore a range of coaching methods and frameworks that you can take back to your business (or use to build your own!) to deliver immediate impact to your team.

1 on 1 Success Session

Understanding the theory of leadership is wonderful, but for many reasons, following through to application in complex real-world environments can be challenging.

Whether you would like support applying the leadership skills learned through this series, or support to help you free yourself from the operational stuff that drags you away from being there for your people, book in your one-on-one success session with either Cathy or Frances to gain personalised, executable guidance on taking your best next step.

Can’t attend one of the dates but still want to do the workshop? The sessions will be recorded, so you can always catch up later.


Session Times

  • Session 1, Wednesday December 2
  • Session 2, Wednesday December 9
  • Session 3, Wednesday December 16


All session are 12:00 to 2:00pm AEDT and Auscontact Members receive a $250 discount.


Share This Event

Event Fast Facts

Event Details:

December 2, 2020
12:00 pm - 2:00 pm
Events Category:
View Website →
Target Audience:
Contact Centre Managers, General Management
Total DURATION of the Event:
6 Hours
Total number of SESSIONS:
LENGTH of each session:
2 Hours

Venue for the Event


Event Organiser

1800 025 727

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets