September 19, 2020

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Techweek NZ: Customer 360 and the future of engagement

July 28 @ 12:00 pm - 1:00 pm


Learn strategies and tools to deliver a personalised and superior customer engagement. Watch a live demo of AI-enabled CX solutions and hear from our CX experts from Synergy and Freshworks.

What’s it all about?

Delight your customers and empower your teams with a true omni-channel solution.

We all know the impact of a poor customer experience. But did you know that 79% of ANZ shoppers also expect a tailored experience from the organisations they transact with.* A truly omni-channel service offers a 360 view of your customer so you can deliver a superior engagement every step of their journey.

Join Synergy Enterprise Solutions and their partner Freshworks for a 30-minute presentation followed by a live customer demonstration and Q&A session. Freshworks, one of the few companies to have products featured in three of Gartner’s Magic Quadrants (CRM Customer Engagement Centre, Sales Force Automation and ITSM Tools).

In this webinar you will learn:
– Strategies and tools to personalise customer experiences on any channel
– How to empower your teams to nurture customer relationships
– To enhance your customer experience with Artificial Intelligence (AI)

Reasons to attend:
– Online – watch from the comfort of your home and/or office
– See a live demo of AI-enabled CX solutions
– Engage with your peers during the online event
– CX experts from Synergy and Freshworks to answer your questions
– Win prizes during the event

Event Details:

July 28
12:00 pm - 1:00 pm
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Venue for the Event


Additional Information

Target Audience:
Team Leaders, Managers, IT/Technology roles, CX Professionals


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