January 23, 2022
  • Sorry, this event has now passed. To find all our new events coming soon, click the "All Events" link above.
Delivered online
Free Listing Event OH NO

The State of Conversational AI in Australia

Dec 09, 2021 11:00 am - 12:00 pm

Cognigy recently commissioned First Point Research & Consulting to undertake research into the challenges and uses of conversational AI (or more commonly known, ‘chatbots’) in helping businesses with their customer service, customer experience and employee experience across Australia and New Zealand.

We now have those results from more than 100 marketers, IT and Contact Centre representatives.

We’d like to invite you to join a special session with Jane Briggs, Director, First Point Research & Consulting and Bora Wiemann, Strategic Partnerships, APAC, Cognigy to discuss the findings and the implications for Australian and New Zealand businesses.

Our expert speakers will cover:

  • Levels of Conversational AI adoption and consideration
  • Implementation challenges experienced
  • Budgets allocated
  • Use cases
  • Interest in text versus voice bots
  • Business impacts and ROI
  • Consumer response

This event is designed for senior Contact Centre, CX, Digital, IT and Marketing Leaders.

Share This Event

Event Fast Facts

Event Details:

Date:
December 9, 2021
Time:
11:00 am - 12:00 pm
Cost:
Free
Events Category:
Events Tags:
Website:
View Website →
Target Audience:
Contact Centre Managers, General Management, Executives, Automation/AI, ICT/Technology
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
1
LENGTH of each session:
1 Hour

Venue for the Event

Virtual/Online

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets McGirvan Media gold sponsor on CX Central Smartcom Gold Sponsors of CX Central Twilio gold sponsor on CX Central MaxContact logo