January 23, 2022
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The State of Conversational AI in Australia

Dec 09, 2021 11:00 am - 12:00 pm

Cognigy recently commissioned First Point Research & Consulting to undertake research into the challenges and uses of conversational AI (or more commonly known, ‘chatbots’) in helping businesses with their customer service, customer experience and employee experience across Australia and New Zealand.

We now have those results from more than 100 marketers, IT and Contact Centre representatives.

We’d like to invite you to join a special session with Jane Briggs, Director, First Point Research & Consulting and Bora Wiemann, Strategic Partnerships, APAC, Cognigy to discuss the findings and the implications for Australian and New Zealand businesses.

Our expert speakers will cover:

  • Levels of Conversational AI adoption and consideration
  • Implementation challenges experienced
  • Budgets allocated
  • Use cases
  • Interest in text versus voice bots
  • Business impacts and ROI
  • Consumer response

This event is designed for senior Contact Centre, CX, Digital, IT and Marketing Leaders.

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Event Fast Facts

Event Details:

December 9, 2021
11:00 am - 12:00 pm
Events Category:
Events Tags:
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Target Audience:
Contact Centre Managers, General Management, Executives, Automation/AI, ICT/Technology
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
LENGTH of each session:
1 Hour

Venue for the Event


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