The top 10 traits, characteristics and practices of Amazing Contact Centre Team Leaders
Join Marc Carriere course creator of the 7 Pillars for Creating Amazing Team Leaders as he shares the top 10 Key Traits, Characteristics and Practices of amazing Team Leaders in this free workshop.
Team Leaders are the backbone of any team and depending on who you have in that critical role can make or break you! Selecting the right people for a Team Leader role is critical, and in this workshop, Marc walks you through the top 10 key traits, characteristics and practices of amazing Team Leaders that you need to develop in your Team Leaders, or look for in candidates when recruiting for a new leader.
Marc will also show you the Team Leader Scoring Model he’s developed and share a number of interview questions you can use to help you identify the right Team Leaders for your team!
Over the past 35 years, Marc has provided consulting and training services to a wide variety of B2C companies in Australia, Canada, Fiji, México, The Bahamas, the United Kingdom and the United States of America. With his worldwide experience managing teams who have won 3 Silver and 3 Gold ‘Ardy’ Awards, mentoring and coaching Call Centre Managers and Team Leaders, and having owned a contact centre himself, Marc is well aware of the key attributes of amazing Team Leaders.
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