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August 14, 2019

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Transforming Contact Centres Summit

August 12 @ 8:30 am - August 14 @ 5:00 pm

$2099

Transforming Contact Centres Summit

Consumers are significantly smarter, more informed and aware. They expect better and faster service. Contact centres have changed dramatically in the last decade however one thing remains the same: the goal to deliver great customer experience.

Akolade’s Transforming Contact Centres will deliver practical solutions for companies that want to execute real business change. This event will focus primarily on innovative ideas which will assist contact centre leaders in their delivery of customer experience.

Hear from national and international industry leaders on their business transformations, offshoring decisions and implementation of emerging technologies. This summit will also feature case studies which focus on the “how”, rather than the “what” when it comes to real business change. Attendees will be provided with strategies to integrate and leverage the latest customer contact technologies whilst using consumer data to inform service strategies.

Learn how to:

  • Leverage customer intelligence for a superior service experience
  • Uncover the emerging role of AI and automation in ensuring high customer satisfaction
  • Provide a seamless omnichannel experience to engage customers through their preferred platform
  • Recruit, retain, engage a dynamic workforce to drive organisational growth
  • Employ consumer data to inform service delivery and provide personalised solutions
  • Uncover the importance of maximising employee experience to drive customer happiness

Key themes:

  • Maximising employee experience to deliver greater customer experience
  • Leveraging customer intelligence to inform organisational strategies
  • Building authentic customer relationships to increase brand loyalty and customer retention
  • Utilising AI and customer analytics to transform your customer journey

Quote VIP code WFXCXCE for CXCentral 10% discount. 

For more information or to register, please contact Akolade on:
Phone: 02 9247 6000
Fax: 02 9247 6333
Email: registration@akolade.co
Register Online Now - http://bit.ly/MKT36RWFXCXCE

Details

Start:
August 12 @ 8:30 am
End:
August 14 @ 5:00 pm
Cost:
$2099
Event Category:
Website:
http://bit.ly/MKT36RWFXCXCE

Venue

Pullman Melbourne on the Park
192 Wellington Parade
Melbourne,Victoria3000Australia
+ Google Map
Phone:
+61 3 9419 20000
Website:
http://www.pullmanonthepark.com.au/

Organiser

Akolade
Phone:
+61 9247 6000
Email:
info@akolade.com.au
Website:
https://akolade.com.au/

Other

Suitable for:
Managers, Executives, CX Professionals
Start Time
Morning
Duration
Multiple days

Thanks to our gold sponsors