July 13, 2020

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Why Intelligent Automation is a Must-Have for Organisations

June 24 @ 12:00 pm - 1:00 pm


In these unprecedented times, businesses must continue to match and exceed the performance required from customers to remain cost-effective and competitive.

What will it take to expand your services to remain resilient and capitalise on new business opportunities? How do you keep customers and employees happy?

In this session, explore the advantages of intelligent Robotic Process Automation (RPA) and Intelligent Automation (IA) for the contact centre. You also will learn how Maribyrnong City Council implemented RPA to improve citizen services.

Attend this webinar to learn:

  • How RPA and IA can transform your contact centre
  • How to boost performance cost-effectively — improving average handle time, first call resolution and other outcomes
  • How to deliver a better experience for corporate customers, their customers, and your employees — automating manual tasks to accelerate and enhance customer support
  • How to grow your business — attracting new corporate customers and retaining customers with high-quality support and expanded services


Webinar speakers:

  • Fiona Keough, CEO Auscontact Association
  • Alex Koshy, Senior Director Programme Lead, Asia – Automation Anywhere
  • David Reipsamen, Digitial Program Lead, Maribyrnong City Council
  • Vikul Furia, Director, VIS Global


Search specialist suppliers of customer management technology like automation, knowledge management systems, chatbots and more in the free CX Directory > 

Event Details:

June 24
12:00 pm - 1:00 pm
Events Category:
View Website →

Venue for the Event


Event Organiser

1800 025 727

Additional Information

This event is suitable for:
Managers, Executives, IT/Technology roles
Start Time:
Expected Duration:
Up to 1 Hour

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