November 28, 2020
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Delivered online
Auscontact Association Sponsored Event

Will AI Kill the Contact Centre?

Nov 24, 2020 12:00 pm - 1:00 pm

During this webinar, we’ll be exploring whether or not Artificial Intelligence (AI) is going to completely kill off the contact centre.

During the presentation, consideration will be given to what some of the analysts are saying about AI, exactly what AI means in the context of a contact centre, why it’s important and how Vonage believes it will play out.

The role of AI will be considered for customer self-service, along with where it can play a part before, during and after the call.

At each milestone, a demonstration will be given to show AI in action in the contact centre.

Lastly, some customer stories will be discussed before moving to the Q&A section of the session.

On the Panel:

  • Fiona Keough, Auscontact (moderator)
  • Tim Kimber (Vonage)
  • Jonathan Kershaw (Vonage)
  • Nathan Taylor (Vonage)

Cost: Free

Sponsoring Vendor: Vonage

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Event Fast Facts

Event Details:

November 24
12:00 pm - 1:00 pm
Events Category:
View Website →
Target Audience:
Contact Centre Managers, General Management, Automation/AI, ICT/Technology
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
LENGTH of each session:
1 Hour

Venue for the Event


Event Organiser

1800 025 727

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