The Heart and Mind of a Winning CX Culture

In this keynote, Australia’s leading customer service expert, Jaquie Scammell, brings us a humanistic view of what it takes to be a ‘whole person’ serving customers.

She’ll spark practical ideas for you to take back and apply, to balance skills of the head and heart for the greatest customer impact. Get ready to grow with:

• reflection on beliefs and attitudes toward customer service
• inspiration to bring more heart into your customer conversations
• learning the number one skill to maintain attention and focus throughout service interactions
• real-life case studies from outsourcing specialist Inspiro

You won’t want to miss this energetic, thought-provoking session!

Cost: Free

Sponsoring Vendor: Inspiro

Find outsourcing suppliers for customer support, back-office and more on the CX Industry Business Directory >