March 2, 2021
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Delivered online
Auscontact Association Sponsored Event

The Heart and Mind of a Winning CX Culture

Dec 10, 2020 1:00 pm - 2:00 pm

In this keynote, Australia’s leading customer service expert, Jaquie Scammell, brings us a humanistic view of what it takes to be a ‘whole person’ serving customers.

She’ll spark practical ideas for you to take back and apply, to balance skills of the head and heart for the greatest customer impact. Get ready to grow with:

  • reflection on beliefs and attitudes toward customer service
  • inspiration to bring more heart into your customer conversations
  • learning the number one skill to maintain attention and focus throughout service interactions
  • real-life case studies from outsourcing specialist Inspiro

You won’t want to miss this energetic, thought-provoking session!

Cost: Free

Sponsoring Vendor: Inspiro


Find outsourcing suppliers for customer support, back-office and more on the CX Industry Business Directory >

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Event Fast Facts

Event Details:

December 10, 2020
1:00 pm - 2:00 pm
Events Category:
View Website →
Target Audience:
Contact Centre Managers, General Management, Executives, CX Professionals
Total DURATION of the Event:
1 Hour
Total number of SESSIONS:
LENGTH of each session:
1 Hour

Venue for the Event


Event Organiser

1800 025 727

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Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets