The world of customer service is a constantly changing environment, but the central purpose remains to be achieving customer satisfaction. Modernisation has driven a progressive transition from traditional to digital. Leaders in customer and client services are expected to do more with less and support the business, while keeping the customer happy over a 24/7 business cycle.
This inaugural Women in Customer & Client Services Leadership Summit brings together inspirational leaders to share their leadership journeys. As the key drivers of consumer engagement, customer service leaders are the essence of any organisation.
Our high calibre line-up of speakers will explore the key skills and strategies needed to tackle common leadership challenges and drive career progression.
Check out the website for full details and the agenda.
Bonus! All CX Central members get a 10% discount of the standard rates. Just use the booking code Q1