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Workforce Management Essentials
Are you seeking to support your teams to deliver a better customer experience?
If you are responsible for staff or in a position to make changes that will increase efficiency and customer experience, this course is for you! It’s particularly relevant to WFM managers, workforce planners, forecasters, schedulers, and real-time administrators.
This 3-day course is designed to teach you the foundations of good WFM, and how to implement them in your own business.
Let’s explore a brief overview of the course and how it is implemented.
Call Design’s WFM course is specifically designed to set the foundations of good WFM in your business, covering 6 key modules:
- Introduction – the what and why of WFM
- Forecasting and Planning
- Performance Analysis
- Contingency Planning
This course is software agnostic.
Price: Auscontact members: $2,800, Non-members: $3,800
Vendor: This course is delivered by CallDesign.
For a list of companies and individuals that specialise in contact centre training visit the CX Industry Business Directory >
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