March 2, 2021
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Delivered online
Auscontact Association Sponsored Event

Workforce Management Essentials

Dec 08, 2020 (8:00 AM) - Dec 10, 2020 (5:00 PM)

Are you seeking to support your teams to deliver a better customer experience?

If you are responsible for staff or in a position to make changes that will increase efficiency and customer experience, this course is for you! It’s particularly relevant to WFM managers, workforce planners, forecasters, schedulers, and real-time administrators.

This 3-day course is designed to teach you the foundations of good WFM, and how to implement them in your own business.

Let’s explore a brief overview of the course and how it is implemented.

Call Design’s WFM course is specifically designed to set the foundations of good WFM in your business, covering 6 key modules:

  • Introduction – the what and why of WFM
  • Forecasting and Planning
  • Scheduling
  • Performance Analysis
  • Contingency Planning
  • Communication


This course is software agnostic.

Download the WFM Essentials course brochure to find out more

Price: Auscontact members: $2,800, Non-members: $3,800

Vendor: This course is delivered by CallDesign.

For a list of companies and individuals that specialise in contact centre training visit the CX Industry Business Directory >

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Event Fast Facts

Event Details:

December 8, 2020 @ 8:00 am
December 10, 2020 @ 5:00 pm
Events Category:
View Website →
Target Audience:
Total DURATION of the Event:
24 Hours
Total number of SESSIONS:
LENGTH of each session:
8 Hours

Venue for the Event


Event Organiser

1800 025 727

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Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets