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Workforce Management Essentials (May 2021)
Are you seeking to support your teams to deliver a better customer experience?
If you are responsible for staff, or in a position to make changes that will increase efficiency and customer experience, this Workforce Management Essentials March 2021 course is for you!
It’s particularly relevant to WFM managers, workforce planners, forecasters, schedulers, and real-time administrators.
This 3-day course is designed to teach you the foundations of good WFM, and how to implement them in your own business.
Let’s explore a brief overview of the course and how it is implemented.
Call Design’s WFM course is specifically designed to set the foundations of good WFM in your business, covering 6 key modules:
- Introduction – the what and why of WFM
- Forecasting and Planning
- Performance Analysis
- Contingency Planning
This course is software agnostic.
Auscontact members: $2,800, Non-members: $3,800
This course is delivered by CallDesign.
Looking for some WFM help?
- Search industry consultants who specialise in WFM >
- Search technology suppliers of Workforce Optimisation software >
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