July 23, 2021
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Workforce Management Essentials (May 2021)

May 18, 2021 (9:00 AM) - May 20, 2021 (5:00 PM)

Are you seeking to support your teams to deliver a better customer experience?

If you are responsible for staff, or in a position to make changes that will increase efficiency and customer experience, this Workforce Management Essentials March 2021 course is for you!

It’s particularly relevant to WFM managers, workforce planners, forecasters, schedulers, and real-time administrators.

This 3-day course is designed to teach you the foundations of good WFM, and how to implement them in your own business.

Let’s explore a brief overview of the course and how it is implemented.

Call Design’s WFM course is specifically designed to set the foundations of good WFM in your business, covering 6 key modules:

  • Introduction – the what and why of WFM
  • Forecasting and Planning
  • Scheduling
  • Performance Analysis
  • Contingency Planning
  • Communication


This course is software agnostic.

Download the WFM Essentials course brochure to find out more


Auscontact members: $2,800, Non-members: $3,800


This course is delivered by CallDesign.

Industry Suppliers:

Looking for some WFM help?




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Event Fast Facts

Event Details:

May 18 @ 9:00 am
May 20 @ 5:00 pm
Events Category:
View Website →
Target Audience:
Total DURATION of the Event:
24 Hours
Total number of SESSIONS:
LENGTH of each session:
8 Hours

Venue for the Event


Event Organiser

1800 025 727
View Event Organiser Website

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