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March 26, 2020

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Workforce Management Essentials Brisbane

March 17 @ 9:00 am - March 19 @ 5:00 pm

$3,800

Are you seeking to support your teams to deliver a better customer experience?

If you are responsible for staff or in a position to make changes that will increase efficiency and customer experience, this course is for you! It’s particularly relevant to WFM managers, workforce planners, forecasters, schedulers, and real-time administrators.

This 3-day Workforce Management Essentials course is designed to teach you the foundations of good WFM, and how to implement them in your own business.

Let’s explore a brief overview of the course and how it is implemented.

Call Design’s WFM course is specifically designed to set the foundations of good WFM in your business, covering 6 key modules:

  • Introduction – the what and why of WFM
  • Forecasting and Planning
  • Scheduling
  • Performance Analysis
  • Contingency Planning
  • CommunicationBris

 

This course is software agnostic.

Download the WFM Essentials course brochure to find out more

Auscontact members save $1,000

Want to learn some expert tips now? Read: How to Improve Your Workforce Management 

Looking for Workforce Optimisation Software suppliers? Click here!

Details

Start:
March 17 @ 9:00 am
End:
March 19 @ 5:00 pm
Cost:
$3,800
Event Category:
Booking Website/URL:
https://www.auscontact.com.au/events/event/wfm-essentials-qld-1-2020

Venue

Tacticall Recruitment
127 Creek Street
Brisbane,Queensland4000Australia
Website:
https://www.tacticall.com.au/

Organiser

Auscontact
Phone:
1800 025 727
Website:
https://www.auscontact.com.au/

Other

Suitable for:
Workforce Optimisation roles
Start Time
Morning
Duration
Multiple days

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Knosys are 2019 Gold sponsors on CX Central