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March 26, 2020

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Workforce Management Essentials Melbourne

June 16 @ 9:00 am - June 18 @ 5:00 pm

$3,800

Are you seeking to support your teams to deliver a better customer experience?

If you are responsible for staff or in a position to make changes that will increase efficiency and customer experience, this course is for you! It’s particularly relevant to WFM managers, workforce planners, forecasters, schedulers, and real-time administrators.

This 3-day Workforce Management Essentials course is designed to teach you the foundations of good WFM, and how to implement them in your own business.

Let’s explore a brief overview of the course and how it is implemented.

Call Design’s WFM course is specifically designed to set the foundations of good WFM in your business, covering 6 key modules:

  • Introduction – the what and why of WFM
  • Forecasting and Planning
  • Scheduling
  • Performance Analysis
  • Contingency Planning
  • CommunicationBris

This course is software agnostic.

Download the WFM Essentials course brochure to find out more

Auscontact members save $1,000

Want to learn some expert tips now? Read: How to Improve Your Workforce Management 

Looking for Workforce Optimisation Software suppliers? Click here!

Details

Start:
June 16 @ 9:00 am
End:
June 18 @ 5:00 pm
Cost:
$3,800
Event Category:
Booking Website/URL:
https://www.auscontact.com.au/events/event/wfm-essentials-vic-1-2020

Venue

Call Design Melbourne
1/75 Lorimer Street
Docklands,Victoria3008Australia
+ Google Map
Phone:
1300 397 399
Website:
https://www.calldesign.com.au/

Organiser

Auscontact
Phone:
1800 025 727
Website:
https://www.auscontact.com.au/

Other

Suitable for:
Workforce Optimisation roles
Start Time
Morning
Duration
Multiple days

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Knosys are 2019 Gold sponsors on CX Central