Workforce Management for Team Leaders
Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical contact centre data into human terms. This course will reveal the WFM essentials to know for success.
Auscontact is pleased to partner with Call Design specialists in WFO, to deliver this session.
Don’t miss this great opportunity to network with your peers, learn while having fun and take back some great tools to your business to improve the experience of your team and customers alike.
Join us to build your contact centre toolkit!
- What is the role of Workforce Management and why is it important
- Forecasting, Scheduling and Real-Time Management insights important for team leaders
- Workforce Management Engagement – how to engage your team
PLEASE NOTE: If you are a Workforce Planner, Scheduler, Real-Time Analyst, Forecaster, Administrator, Co-ordinator (in fact if your job title starts with Workforce) then this is not the professional development session for you.
Price: $550 for Auscontact Members, $770 for non-members
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