October 17, 2021
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Free Listing Event OH NO

Workforce Management for Team Leaders

Aug 17, 2021 10:00 am - 5:00 pm

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised, highly technical contact centre data into human terms. This course will reveal the WFM essentials to know for success.

Auscontact is pleased to partner with Call Design specialists in WFO, to deliver this session.

Don’t miss this great opportunity to network with your peers, learn while having fun and take back some great tools to your business to improve the experience of your team and customers alike.

Join us to build your contact centre toolkit!

Your takeaways:

  1. What is the role of Workforce Management and why is it important
  2. Forecasting, Scheduling and Real-Time Management insights important for team leaders
  3. Workforce Management Engagement – how to engage your team

PLEASE NOTE: If you are a Workforce Planner, Scheduler, Real-Time Analyst, Forecaster, Administrator, Co-ordinator (in fact if your job title starts with Workforce) then this is not the professional development session for you.


Price: $550 for Auscontact Members, $770 for non-members

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Event Fast Facts

Event Details:

August 17
10:00 am - 5:00 pm
Events Category:
Events Tags:
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Target Audience:
Team Leaders
Total DURATION of the Event:
7 Hours
Total number of SESSIONS:
LENGTH of each session:
7 Hours

Venue for the Event


Event Organiser

Call Design
1300 397 399
View Event Organiser Website

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