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July 9, 2020

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Workforce Management for Team Leaders

May 29 @ 9:00 am - 4:00 pm

$700

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical call centre data into human terms. This course will reveal the WFM essentials to know for success.

Auscontact is pleased to partner with Call Design specialists in WFO, to deliver this session.

Don’t miss this great opportunity to network with your peers, learn while having fun and take back some great tools to your business to improve the experience of your team and customers alike.

Join us to build your contact centre toolkit!

Your takeaways:

  1. What is the role of Workforce Management, why is it so important and the challenges in optimising the customer experience
  2. Forecasting, Scheduling and Real-time management insights
  3. The impact the individual has on the customer experience
  4. Workforce Management Engagement – how to engage your team

Auscontact members save $250 off the course price 

Event Details:

Date:
May 29
Time:
9:00 am - 4:00 pm
Cost:
$700
Events Category:
Website:
View Website →

Venue for the Event

Virtual

Event Organiser

Auscontact
Phone:
1800 025 727
Website:
https://www.auscontact.com.au/

Additional Information

This event is suitable for:
Team Leaders, Workforce Optimisation roles
Start Time:
Morning
Expected Duration:
All day

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