September 17, 2020

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Workforce Management for Team Leaders

November 17 @ 9:00 am - 4:00 pm


Workforce Management for Team Leaders training course

Often we ‘grow up’ in the contact centre and are promoted into leadership roles needing to interpret specialised highly technical call centre data into human terms. This course will reveal the WFM essentials to know for success.

Auscontact is pleased to partner with Call Design specialists in WFO, to deliver this session.

Don’t miss this great opportunity to network with your peers, learn while having fun and take back some great tools to your business to improve the experience of your team and customers alike.

Join us to build your contact centre toolkit!

  1. What is the role of Workforce Management, why is it so important and the challenges in optimising the customer experience
  2. Forecasting, Scheduling and Real-time management insights
  3. The impact the individual has on the customer experience
  4. Workforce Management Engagement – how to engage your team


Auscontact members: $450

Non-members: $700

Event Details:

November 17
9:00 am - 4:00 pm
Events Category:
View Website →

Venue for the Event


Event Organiser

1800 025 727

Additional Information

Target Audience:
Team Leaders, WFM/WFO
Total DURATION of the Event:
7 Hours
Total number of SESSIONS:
LENGTH of each session:
7 Hours


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