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October 23, 2019

CX Industry Events Calendar

Welcome to our CX Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more for people working in the CX and Contact Centre industry in Australia.

All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.

Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

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October 2019

Chief Customer Officer (Sydney)

Date: October 22 @ 8:00 am - October 23 @ 5:00 pm
Organiser: Corinium Intelligence
Event Type:
Location: Dockside Cockle Bay Wharf, Cockle Bay Wharf
Darling Harbour,New South Wales2000Australia
+ Google Map
$2050
Corinium Conference Events

Boasting Australia’s largest ever line up of C-suite customer executives, Chief Customer Officer Sydney is back for 2019 taking you through the strategic roadmap for the new age of customer experience. Bonus! Click here to save 20%!

Local Government CX Forum

Date: October 29 @ 8:30 am - October 30 @ 5:00 pm
Organiser: Liquid Learning
Event Type:
Location: Intercontinental Melbourne, 495 Collins Street
Melbourne,Victoria3000Australia
$1,695
upcoming Liquid Learning events

Learn from industry experts on how local government can ensure a seamless & efficient customer-centric experience at every touchpoint at the Local Government CX Forum being held in Melbourne. Special offer - save up to $1,000!

Engaging Voice in Communication

Date: October 31 @ 7:30 am - 9:00 am
Organiser: Auscontact
Event Type:
Location: ANZ Melbourne, Core B, Ground Level, 833 Collins St
DOCKLANDS,Victoria3008Australia
+ Google Map
$50
Auscontact Association Sponsored Event

The voice on telephone and in the office is the most crucial aspect in all communication and experience and in this 2 hour workshop you'll learn effective tools and tips to master voice communication.

November 2019

Enhancing Employee Engagement with Gamification

Date: November 7 @ 8:30 am - 10:00 am
Organiser: Auscontact
Event Type:
Location: Dexas Place, Level 31, 1 Eagle Street
Brisbane,Queensland4000Australia
+ Google Map
$70
Auscontact Association Sponsored Event

Learn how you can engage the whole organisation with Gamification and Analytics with speakers from Genesys and Probe Group.

Best Practice for Customer Experience Operations

Date: November 11 @ 8:30 am - November 15 @ 5:00 pm
Organiser: COPC
Event Type:
Location: Rydges World Square, 389 Pitt Street
Sydney,New South Wales2000Australia
+ Google Map
$4510
Upgrade this event to add more details for customers

A 4.5 day course, the COPC® Best Practices for Customer Experience (CX) Operations gives you a proven approach to significantly improve customer satisfaction, increase sales and lower costs.

Leading Change (VIC)

Date: November 14 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Melbourne CBD Venue (TBC) Melbourne,Australia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop explores change from planning to implementation, to support and follow up stages.

Leading Change (WA)

Date: November 15 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Perth CBD Venue (TBC) Perth,Western AustraliaAustralia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Perth explores workplace change from planning to implementation, to support and follow up stages.

Leading Change (SA)

Date: November 20 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Adelaide CBD Venue (TBC) Adelaide,South AustraliaAustralia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Adelaide explores workplace change from planning to implementation, to support and follow up stages.

Leading Change (NSW)

Date: November 21 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Sydney explores workplace change from planning to implementation, to support and follow up stages.

Thanks to our gold sponsors