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November 10, 2019

CX Industry Events Calendar

Welcome to our CX Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more for people working in the CX and Contact Centre industry in Australia.

All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.

Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

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Upcoming Events

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November 2019

Best Practice for Customer Experience Operations

Date: November 11 @ 8:30 am - November 15 @ 5:00 pm
Organiser: COPC
Event Type:
Location: Rydges World Square, 389 Pitt Street
Sydney,New South Wales2000Australia
+ Google Map
$4510
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A 4.5 day course, the COPC® Best Practices for Customer Experience (CX) Operations gives you a proven approach to significantly improve customer satisfaction, increase sales and lower costs.

CX, Cloud Computing & The Transformation of Contact Centres

Date: November 12 @ 11:00 am - 12:00 pm
Organiser: NEC
Event Type:
Location: Webinar (online) + Google Map
Free
NEC Contact Centre Event

Free complimentary webinar covering Customer experience, AI, chatbots, cloud migration, innovation and transformation of the contact centre featuring three leading industry experts.

Leading Change (VIC)

Date: November 14 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Melbourne CBD Venue (TBC) Melbourne,Australia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop explores change from planning to implementation, to support and follow up stages.

Leading Change (WA)

Date: November 15 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Perth CBD Venue (TBC) Perth,Western AustraliaAustralia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Perth explores workplace change from planning to implementation, to support and follow up stages.

Leading Change (SA)

Date: November 20 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Adelaide CBD Venue (TBC) Adelaide,South AustraliaAustralia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Adelaide explores workplace change from planning to implementation, to support and follow up stages.

Leading Change (NSW)

Date: November 21 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Sydney explores workplace change from planning to implementation, to support and follow up stages.

Leading Change (QLD)

Date: November 22 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Tacticall Recruitment, 127 Creek Street
Brisbane,Queensland4000Australia
+ Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Brisbane explores workplace change from planning to implementation, to support and follow up stages.

Delivering Customer Centric Contact Centres

Date: November 27 @ 8:00 am - November 28 @ 5:00 pm
Organiser: Criterion Conferences
Event Type:
Location: ICC Sydney, 14 Darling Drive
Sydney,New South Wales2000Australia
+ Google Map
$2999
Criterion Conferences logo

Learn how to enhance operational efficiency & customer satisfaction across all contact channels at the Delivering Customer-Centric Contact Centres conference being held in Sydney.

February 2020

Customer Contact Week 2020

Date: February 25, 2020 @ 8:00 am - February 28, 2020 @ 5:00 pm
Organiser: IQPC
Event Type:
Location: The Star Casino Gold Coast, 1 Casino Drive
Broadbeach,Queensland4000Australia
$4999
IQPC Logo Call Centre Conferences

Join us in the Gold Coast as we discuss new ways of thinking, tried-and-tested CX initiatives as well as exclusive international case studies from the US, Singapore and Malaysia that will allow you to benchmark and learn from the Best of the Best in this field. Click the 'Learn more' button to find out how you can save 10% on all tickets. 

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