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October 20, 2020

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We rely on Event Organisers providing all the necessary information to us for their events however where we haven’t been notified, we’ve still added the critical details to the calendar so you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

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Workforce Management Essentials

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Live Chat for Managers – October 2020

$497
Delivered online
Event Organiser:
CX Skills
Zoom

Live chat & text chat is becoming increasingly popular as a customer channel yet managing that function requires a range of skills that are hard to come by. Service Levels, Wait Times, Knowledge Bases, Routing, Integration and Reporting and so on are just some of the factors that need to be considered so whether you are just commencing your Live chat journey or you need to apply some global-best practice skills to fine-tune your operations this course is for you.

7 guiding principles for smarter outsourcing!

Are you considering outsourcing for your contact centre or back-office operations? In this FREE live webinar, you will learn about the 7 critical factors you must know in order to avoid common mistakes and make informed decisions. This webinar is hosted by outsourcing and CX expert Derick Lafleur.

Aligning Organisational KPIs around CX Strategy

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this session, Vinod Muthukrishnan, Cisco`s Chief Growth Officer for the Contact Centre Business, will explore two key areas around Customer Experience:

1. Harmonising business goals with CX objectives to achieve desired business outcomes
2. Operationalising CX: How to drive actions and yield effective results?

Cyara APAC Xchange 2020

Free
Delivered online
Event Organiser:
Cyara
Virtual/Online

Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on cx initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure CX.

How to hire and build a CX team for the future

Free
Delivered online
Event Organiser:
Frazer Tremble Executive
Virtual/Online

Join us for a conversation with the City of Stonnington and HotDoc as Greg and Louise walk us through their journeys to building CX Teams.

Live Chat Customer Service – October 2020

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

In this October 2020 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure enquiries are handled with finesse.

20 Minute Sales Clinic

Free
Delivered online
Event Organiser:
Forrest Marketing Group
Virtual/Online

Learn secrets from industry insiders to help you hit your sales targets despite the lockdown in this free 20 Minute Sales Clinic webinar.

Chief Customer Officer Online ANZ

Free
Delivered online
Event Organiser:
Corinium Intelligence
Virtual/Online

Budgets have been cut and CX professionals are expected to stay ahead of the curve and generally do more with less. Join Australia and New Zealand's leading CX experts as we discuss what's next in CX over for three FREE days of insights at CCO Online A/NZ!

Gartner IT APAC Symposium 2020

$1,750
Delivered online
Event Organiser:
Gartner
Virtual/Online

Explore the technology, insights and trends shaping the future of IT and business Gartner at the IT APAC Symposium 2020

Customer Service ‘Excellence’ – October 2020

$697
Delivered online
Event Organiser:
CX Skills
Zoom

The October 2020 Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments. The course is facilitated by global contact centre expert Daniel Ord over 4 x 4-hour sessions via ZOOM.

Like to add your upcoming event to the Australian CX Industry Events Calendar? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Knosys are 2019 Gold sponsors on CX Central Weploy gold sponsors logo