CX Industry Events Calendar

In the September 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment. Hurry! Only a few spaces remaining. 

The Managing Difficult Customers September 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

In this October 2021 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure live chat enquiries are handled with finesse.

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in October 2021 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Our half-day Introduction to Customer Journey Mapping October 2021 Training Course will empower you with the insight, skills and tools on the fundamentals of Customer Journey Maps enabling you to build useful and practical customer journey maps for your business.