CX Industry Events Calendar

In the February 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Develop your coaching skills in this Feb 2021 Effective Coaching Series delivered online over 4 x 1.5-hour sessions facilitated by BBB Advisory.

This Workforce Management for Team Leaders Feb 2021 course teaches basic WFM principles for contact centre team leaders.

The February 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

The Managing Difficult Customers February 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

In this February 2021 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure enquiries are handled with finesse.