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September 23, 2019

CX Industry Events Calendar

Welcome to our CX Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more for people working in the CX and Contact Centre industry in Australia.

All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.

Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

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September 2019

What is a Vulnerable Customer?

Date: September 25 @ 7:15 am - 9:00 am
Organiser: Auscontact
Event Type:
Location: Deloitte, Level 10, 550 Bourke Street
Melbourne,Victoria3000Australia
+ Google Map
$80
Auscontact Association industry event

Join us and Deloitte to discuss how you can assist your vulnerable customers and ethical standards in the contact centre, post Royal Commission.

Quality: The Pillar of Customer Experience (Melbourne)

Date: September 25 @ 8:00 am - 5:00 pm
Organiser: COPC
Event Type:
Location: Vibe Savoy Melbourne, 630 Little Collins street
Melbourne,Victoria3000Australia
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$548.90
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A practical workshop is designed to teach quality management best practices to customer experience managers, heads of contact centres, team leaders, quality managers and assessors, and operations managers.

The Journey to Insight Rock Stardom

Date: September 25 @ 8:00 am - 5:00 pm
Organiser: Confirmit
Event Type:
Location: Hyatt Regency Sydney, 161 Sussex Street
Sydney,New South Wales2000Australia
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Free
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Join Confirmit and your peers as we help you identify the steps that will kick-start an insight revolution to cover two big topics 'Delivering customer insight that drives better business outcomes' and 'dring insights and efficiencies through technologies'.

Maximising Team Leader Effectiveness (WA)

Date: September 27 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type: ,
Location:
$525
Auscontact Association industry event

This practical and engaging workshop explores the benefits of these core skills and processes and covers their practical use so you too can lead a united, motivated, engaged and developed team.

Maximising Team Leader Effectiveness (NSW)

Date: September 27 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type: ,
Location: Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
$525
Auscontact Association industry event

This practical and engaging workshop explores the benefits of these core skills and processes and covers their practical use so you too can lead a united, motivated, engaged and developed team. SOLD OUT!

Culture Eats Strategy For Breakfast

Date: September 27 @ 9:00 am - 12:00 pm
Organiser: Auscontact
Event Type:
Location: Microsoft Offices, Level 12, 147 Pirie Street
Adelaide,South Australia5000Australia
+ Google Map
$80
Auscontact Association industry event

Your customers will only love you as much as your people do! Learn how to improve employee engagement in your contact centre with a cultural improvement tool and strategies that work.

October 2019

CCW Leaders Exchange Australia 2019

Date: October 15 @ 9:00 am - October 16 @ 5:00 pm
Organiser: IQPC
Event Type:
Location: RACV Goldfields Resort, 1500 Midland Highway
Creswick,Victoria3363Australia
Free
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The third annual CCW Leaders Exchange Australia 2019 is being held in Ballarat Victoria providing a forum for senior leaders all at a similar level to learn and network. Note this is an invite-only event.

Auscontact 2019 National Conference

Date: October 17 @ 8:00 am - October 18 @ 5:00 pm
Organiser: Auscontact
Event Type:
Location: Brisbane Convention & Exhibition Centre, Plaza Rooms P10-11, Merivale Street and Glenelg Street
Brisbane,Queensland4000Australia
$990
Auscontact Association industry event

The call centre industry's Auscontact 2019 National Conference will be held in Brisbane on 17th & 18th October - come along to learn and network.

Improving Mental Health In Contact Centres

Date: October 22 @ 7:30 am - 9:30 am
Organiser: SMAART Recruitment
Event Type:
Location: Quality Hotel Batmans Hill on Collins, 623 Collins Street
Melbourne,Victoria3000Australia
+ Google Map
$20
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Mental health is a growing issue in contact centres. This breakfast presentation will aim to equip you with practical steps that you can implement into your contact centre straight away, both at an agent, Team Leader and senior level.

Thanks to our gold sponsors