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August 1, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

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Quality Assurance for Contact Centres (August 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.

Effective Coaching

$600
Delivered online
Event Organiser:
BBB Advisory
Virtual/Online

This coaching series comprises four sessions, each aimed at developing your coaching skill and ability to ensure you finish the series as an effective and valuable coach to your team - with up-to-date coaching skills and techniques for today's world.

Enlighten AI for Customer Satisfaction

Free
Delivered online
Event Organiser:
NICE
Virtual/Online

Brought to you by Nice, learn how AI can drive Customer Satisfaction with proven real-time and post-interaction metrics that measure those difficult to interpret behaviours that impact customer satisfaction.

Transforming CX for Roadside Assistance

Free
Delivered online
Event Organiser:
Genesys
Virtual/Online

Hear from Michael Curtin, Digicall Assist CEO on his learnings after embarking on an ambitious digital transformation project during unprecedented times, and how the introduction of Genesys Cloud Contact Centre and intelligent bespoke solution ‘InQ-IQ’ was a game-changer at the roadside.

Robotic Process Automation: The Fundamentals

If you’re a contact centre manager, team leader or responsible for making automation happen, this is a great opportunity to add to your tool kit! Delivered over 4 sessions, you'll learn all about Robotic Process Automation and how it can help your contact centre.

Scale Customer Experience and Engage with Customers on their Terms

Free
Delivered online
Event Organiser:
Cisco
Virtual/Online

Brought to you by Cisco, this webinar will bring you practical insights into how you can turn your CX vision into reality and achieve the outcome the customer desires.

3 opportunities to increase training programme effectiveness

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn 3 approaches that have been successfully employed to increase return on investment and improve customer satisfaction with internal training.

Workforce Management for Team Leaders

$770
Delivered online
Event Organiser:
Call Design
Virtual/Online

This course will reveal the WFM essentials Team Leaders need to know for success.

QLD Contact Quality SIG

$50
Event Organiser:
Auscontact
BBB Advisory 31 Harvey Street, North Eagle Farm

The Queensland Auscontact Committee is very excited to invite you to our first in-person SIG for almost 18 months with this session focussing on vulnerability and empathy and the role in contact quality.

APAC NEXT GENERATION CC & CX Best Practices

$USD1497
Delivered online
Event Organiser:
Contact Center World
Virtual/Online

Join ContactCenterWorld's 16th Annual Global NEXT GENERATION Contact Center & CX Best Practices Online Conference for the Asia Pacific region! Get 40+ hours of best-practice ideas and get access to information, ideas, videos from presentations for days you attend on-demand after the event!

CDAO Melbourne

Delivered online
Event Organiser:
Corinium Intelligence
Virtual/Online

Taking place on 25-26 August 2021, Australia's senior executives responsible for championing the data agenda will gather at CDAO Melbourne 2021 to share insights on transformative leadership, data-driven culture, developing high performing analytics teams, data literacy and effective governance of data and AI.

Like to add your upcoming event and get more attendees? Click here to learn more

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