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November 2018

NSW Workforce Management Essentials

November 20 @ 9:00 am - November 22 @ 5:00 pm
Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
$3300
Call Design Events for Workforce Optimisation training

This 3 day course covers the workforce management principles and practicalities that are essential for all Workforce Planners to know and understand.

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Emerging Leaders in Contact Centres (Melbourne)

November 20 @ 9:00 am - 5:00 pm
DoubleTree by Hilton, 270 Flinders Street
Melbourne,Victoria3000Australia
$397

The perfect course for new and emerging leaders that provides a solid grounding on effective contact centre management and employee and team leadership.

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Customer Journey Mapping Fundamentals (Melbourne)

November 23 @ 9:00 am - 5:00 pm
DoubleTree by Hilton, 270 Flinders Street
Melbourne,Victoria3000Australia
$395

A one-day masterclass for anyone wanting to transform their customer experience by learning how to understand, map and design a Customer Journey Map for your business.

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How to build a high-performance team (Melbourne)

November 27 @ 9:00 am - 5:00 pm
DoubleTree by Hilton, 270 Flinders Street
Melbourne,Victoria3000Australia
$395

Learn how to build a high-performance business/corporate team in this one-day course delivered by former AFL legend Nathan Burke.

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January 2019

High Performance Team Leaders (Melbourne)

January 29, 2019 @ 9:00 am - 5:00 pm
$395

This course is designed for existing call centre/cx team leaders to take their leadership, and the performance of their team, to the next level.

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February 2019

Achieving Customer Excellence in Public Services coming up in Melbourne

Achieving Customer Excellence in Public Services

February 12, 2019 @ 8:00 am - February 13, 2019 @ 5:00 pm
The Grace Hotel, 77 York St
Sydney,New South Wales2000Australia
+ Google Map

Join CX and Contact Centre leaders for the Achieving Customer Excellence in Public Services conference in Sydney on 12 Feb 2019 and learn how to drive technology and empowered teams to improve the customer experience across Government.

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Customer Contact Centre Week Australia 2019

February 28, 2019 @ 8:00 am - March 1, 2019 @ 5:00 pm
The Star, Broadbeach Island
Broadbeach,Queensland4218Australia
+ Google Map

IQPC are bringing back Customer Contact Week Australia 2019 for the 4th time, this time on the Gold Coast with over 50+ industry speakers.

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