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May 18, 2019

CX Industry Events Calendar

Welcome to our CX Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more for people working in the CX and Contact Centre industry in Australia.

To find an event to suit your exact requirements, click the ‘Show filters’ link (in red text) to narrow the number of events displayed.

Where Event organisers have provided additional information, clicking on the ‘Find out more’ button will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

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May 2019

12th Annual Customer Experience Management

May 27 @ 8:00 am - May 28 @ 5:00 pm
Organiser: IQPC
Sofitel Sydney Wentworth, 61 - 101 Phillip Street
Sydney,New South Wales2000Australia
+ Google Map
$3799

Join us for the 19th annual Customer Experience Management conference in Sydney to help answer your biggest 2019 CX Challenges.

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SA Let’s get Digital

May 29 @ 9:00 am - 12:00 pm
Organiser: Auscontact
UniSA, Pridham Hall, City West Campus, 211/213 Hindley Street
Adelaide,South Australia5000Australia
+ Google Map
$90
You can find all the Auscontact events on CX Central's Event Calendar

With 4 great speakers this is your chance to learn how businesses are using technology to improve the customer experience now and into the future.

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Effective Coaching for Effective Coaches (Melbourne)

May 30 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Melbourne CBD Venue (TBC) Melbourne,Australia + Google Map
$525
You can find all the Auscontact events on CX Central's Event Calendar

Learn the fundamentals of coaching inclusive of models, session structure and tools to assist in the process of making you an effective coach at work.

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Experience better customer conversations

May 30 @ 12:00 pm - 1:00 pm
Organiser: Panviva
Webinar (online)
Free

Stay tuned. The new Panviva platform extension is almost here. Our next release will give you the ability to have better customer conversations anywhere, anytime; regardless of channel or device.

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June 2019

Future Contact Contact Centres Sydney

June 4 @ 8:00 am - June 5 @ 5:00 pm
Organiser: Corinium Intelligence
Dockside Cockle Bay Wharf, Cockle Bay Wharf
Darling Harbour,New South Wales2000Australia
+ Google Map
$1850
Find all the Corinium Conferences for call centres and CX professionals

The Future Contact Centres Sydney 2019 Summit is all about the new and future Contact Centre featuring top speakers from across the globe. CX Central readers save 20%

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Dynamic Leadership Training Course – Sydney

June 6 @ 8:30 am - 4:30 pm
Organiser: Auscontact
HCF, Level 5, 75 George Street
Sydney,New South Wales2000Australia
+ Google Map
$560
You can find all the Auscontact events on CX Central's Event Calendar

A one-day training course to provide leaders with the tools and strategies they need to lead their teams effectively. Sold out!

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Gartner Customer Experience & Technologies Summit

June 17 @ 8:00 am - June 18 @ 5:00 pm
Organiser: Gartner
Hilton Sydney, 488 George Street
Sydney,New South Wales2000Australia
+ Google Map
$2800
Gartner Events for call centres

Join us at Gartner Customer Experience & Technologies Summit 2019 to discover the tools and best practices you need to deliver real customer-centricity in your digital transformation journey.

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Workforce Management Essentials

June 19 @ 8:00 am - June 21 @ 5:00 pm
Organiser: Auscontact
Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
$3800
You can find all the Auscontact events on CX Central's Event Calendar

This 3-day course is designed to teach you the foundations of good WFM, and how to implement them in your own business.

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July 2019

Government Contact Centre Week 2019

July 15 @ 8:00 am - July 17 @ 5:00 pm
Organiser: IQPC
Swisshotel Sydney, 68 Market Street
Sydney,New South Wales2000Australia
+ Google Map
$3300

Government Contact Centre Week 2019 focuses on the specific challenges & opportunities of delivering contact centre excellence in the public sector.

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