Upcoming Events
November 2018
NSW Workforce Management Essentials
This 3 day course covers the workforce management principles and practicalities that are essential for all Workforce Planners to know and understand.
Find out more »Emerging Leaders in Contact Centres (Melbourne)
The perfect course for new and emerging leaders that provides a solid grounding on effective contact centre management and employee and team leadership.
Find out more »Customer Journey Mapping Fundamentals (Melbourne)
A one-day masterclass for anyone wanting to transform their customer experience by learning how to understand, map and design a Customer Journey Map for your business.
Find out more »How to build a high-performance team (Melbourne)
Learn how to build a high-performance business/corporate team in this one-day course delivered by former AFL legend Nathan Burke.
Find out more »January 2019
High Performance Team Leaders (Melbourne)
This course is designed for existing call centre/cx team leaders to take their leadership, and the performance of their team, to the next level.
Find out more »February 2019
Achieving Customer Excellence in Public Services
Join CX and Contact Centre leaders for the Achieving Customer Excellence in Public Services conference in Sydney on 12 Feb 2019 and learn how to drive technology and empowered teams to improve the customer experience across Government.
Find out more »Customer Contact Centre Week Australia 2019
IQPC are bringing back Customer Contact Week Australia 2019 for the 4th time, this time on the Gold Coast with over 50+ industry speakers.
Find out more »