Upcoming Events
January 2019
High Performance Team Leaders (Melbourne)
$395
This course is designed for existing call centre/cx team leaders to take their leadership, and the performance of their team, to the next level.
Find out more »February 2019
Customer Journey Mapping Fundamentals (Melbourne)
$395
A one-day masterclass for anyone wanting to transform their customer experience by learning how to understand, map and design a Customer Journey Map for your business.
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Achieving Customer Excellence in Public Services
Join CX and Contact Centre leaders for the Achieving Customer Excellence in Public Services conference in Sydney on 12 Feb 2019 and learn how to drive technology and empowered teams to improve the customer experience across Government.
Find out more »Customer Contact Centre Week Australia 2019
IQPC are bringing back Customer Contact Week Australia 2019 for the 4th time, this time on the Gold Coast with over 50+ industry speakers.
Find out more »