CX Industry Events Calendar
Welcome to our CX Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more for people working in the CX and Contact Centre industry in Australia.
All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.
Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.
November 2019
Best Practice for Customer Experience Operations
A 4.5 day course, the COPC® Best Practices for Customer Experience (CX) Operations gives you a proven approach to significantly improve customer satisfaction, increase sales and lower costs.
CX, Cloud Computing & The Transformation of Contact Centres
Free complimentary webinar covering Customer experience, AI, chatbots, cloud migration, innovation and transformation of the contact centre featuring three leading industry experts.
Leading Change (VIC)
This practical and engaging workshop explores change from planning to implementation, to support and follow up stages.
Leading Change (WA)
This practical and engaging workshop in Perth explores workplace change from planning to implementation, to support and follow up stages.
Leading Change (SA)
This practical and engaging workshop in Adelaide explores workplace change from planning to implementation, to support and follow up stages.
Leading Change (NSW)
This practical and engaging workshop in Sydney explores workplace change from planning to implementation, to support and follow up stages.
Leading Change (QLD)
This practical and engaging workshop in Brisbane explores workplace change from planning to implementation, to support and follow up stages.
Delivering Customer Centric Contact Centres
Learn how to enhance operational efficiency & customer satisfaction across all contact channels at the Delivering Customer-Centric Contact Centres conference being held in Sydney.
February 2020
Customer Contact Week 2020
Join us in the Gold Coast as we discuss new ways of thinking, tried-and-tested CX initiatives as well as exclusive international case studies from the US, Singapore and Malaysia that will allow you to benchmark and learn from the Best of the Best in this field. Click the 'Learn more' button to find out how you can save 10% on all tickets.
