CX Industry Events Calendar
Welcome to our CX Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more for people working in the CX and Contact Centre industry in Australia.
All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.
Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.
September 2019
What is a Vulnerable Customer?
Join us and Deloitte to discuss how you can assist your vulnerable customers and ethical standards in the contact centre, post Royal Commission.
Quality: The Pillar of Customer Experience (Melbourne)
A practical workshop is designed to teach quality management best practices to customer experience managers, heads of contact centres, team leaders, quality managers and assessors, and operations managers.
The Journey to Insight Rock Stardom
Join Confirmit and your peers as we help you identify the steps that will kick-start an insight revolution to cover two big topics 'Delivering customer insight that drives better business outcomes' and 'dring insights and efficiencies through technologies'.
Maximising Team Leader Effectiveness (WA)
This practical and engaging workshop explores the benefits of these core skills and processes and covers their practical use so you too can lead a united, motivated, engaged and developed team.
Maximising Team Leader Effectiveness (NSW)
This practical and engaging workshop explores the benefits of these core skills and processes and covers their practical use so you too can lead a united, motivated, engaged and developed team. SOLD OUT!
Culture Eats Strategy For Breakfast
Your customers will only love you as much as your people do! Learn how to improve employee engagement in your contact centre with a cultural improvement tool and strategies that work.
October 2019
CCW Leaders Exchange Australia 2019
The third annual CCW Leaders Exchange Australia 2019 is being held in Ballarat Victoria providing a forum for senior leaders all at a similar level to learn and network. Note this is an invite-only event.
Auscontact 2019 National Conference
The call centre industry's Auscontact 2019 National Conference will be held in Brisbane on 17th & 18th October - come along to learn and network.
Improving Mental Health In Contact Centres
Mental health is a growing issue in contact centres. This breakfast presentation will aim to equip you with practical steps that you can implement into your contact centre straight away, both at an agent, Team Leader and senior level.
