$770
Event Organiser:
Auscontact
This Workforce Management for Team Leaders April 2021 course teaches basic WFM principles for contact centre team leaders.
The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
This Workforce Management for Team Leaders April 2021 course teaches basic WFM principles for contact centre team leaders.
In the April 2021 CX Management Fundamentals training course you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
Hear from Tracy Duthie, Head of Service Development at 2degrees, and Gil Shapira, Solution Consultant, NICE inContact to discover industry-leading contact centre strategies.
Concentrix is hosting “Managing Wellness in a CX environment” webinar, with Peter Monk, General Manager, Concentrix Australia and New Zealand, facilitating discussion amongst the following industry practitioners from Benestar, SuperFriend, Transurban and Concentrix on different aspects of wellness, industry trends and optimising performance through employee wellness management.
Learn more about Customer Experience (CX) in this Introduction to CX April 2021 online course delivered by global CX expert Daniel Ord over 2 x 4 hour online sessions.
Join us as we draw from 10+ years of tracking mental health in contact centres and share how emotional labour and emotional dissonance impact agent mental health and productivity & what 5 business practices within the centre will support team mental health.
One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.
In this webinar, Verint and Jabra will take you through the advantages of technology working together with the use of speech analytics solutions and how the best quality audio will help improve these results.
This series will be delivered across 4 weeks, and is designed for the coach, leader and manager who wants to coach at a deeper level, affect positive and sustained change, and who truly wants to advance this capability.
In this highly interactive and hands-on workshop, we’ll take you through the four stages of strategic planning to set you up for success. Using tried and tested templates and frameworks, you will leave the workshop with a ready-to-present strategic plan for the year ahead.
Learn how to implement RPA (Robotic Process Automation) into your contact centre over 4 x 90-minute training sessions (Note there is a discount for Auscontact Members).
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