March 25, 2019

CX Industry Events Calendar

Welcome to our CX Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more for people working in the CX and Contact Centre industry in Australia.

To find an event to suit your exact requirements, click the ‘Show filters’ link (in red text) to narrow the number of events displayed.

Where Event organisers have provided additional information, clicking on the ‘Find out more’ button will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

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March 2019

GRIST Top 10 Sales Contact Centres

March 27 @ 11:00 am - 12:00 pm
Free
Grist Consulting Australia events

Join the webinar to discover Australia's best sales contact centres of 2019 - GRIST Top 10 for ethical, safe selling.

Find out more »

Introduction to Workforce Management

March 28 @ 8:30 am - 4:30 pm
Rydges on Swanson, 701 Swanson Street
Carlton,Victoria3053Australia
+ Google Map
$600

Presented by CustomerDriven, this is a 1-day interactive program designed to provide Contact Centre Leaders with an understanding of Workforce Management, the principles that impact it and the steps to ensure businesses are able to meet their customer demand.

April 2019

Contact Centre Fundamentals

April 1 @ 9:00 am - 4:00 pm
HealthShare NSW, Level 1, 168 Pacific Highway
Charlestown,New South Wales2290Australia
+ Google Map
$550
You can find all the Auscontact events on CX Central's Event Calendar

If you 'grew up' in a contact centre this one-day course covers the basic laws of contact centre management you need for success.

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Genesys Day Perth

April 2 @ 8:00 am - 5:00 pm
Pan Pacific Perth, 207 Adelaide Terrace
Perth,Western Australia6000Australia
+ Google Map
$199

Genesys Day Perth is gathering visionaries, partners and thought leaders to address the main challenges to delivering exceptional customer experience.

Dynamic Leadership

April 3 @ 8:30 am - 4:30 pm
Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
$560
You can find all the Auscontact events on CX Central's Event Calendar

Dynamic Leaders Tutelage is a one day program where attendees will learn strategies and tools to lead their teams effectively. Gain the confidence to know when to intervene, where to inspire and, who to influence.

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Verint Engage 19

April 10 @ 8:30 am - April 12 @ 5:00 pm
Hilton Sydney, 488 George Street
Sydney,New South Wales2000Australia
+ Google Map
$900

The Verint Engage19 APAC Conference explores CX strategies that leverage simplification, modernisation and automation to build your competitive edge.

COPC Quality Management for Customer Success (Sydney)

April 15 @ 8:00 am - 5:00 pm
Rydges World Square, 389 Pitt Street
Sydney,New South Wales2000Australia
+ Google Map
$548.90

This course is designed to provide you with practical skills and knowledge that can be used to benchmark your own business against world-class standards, while helping you design a quality framework from the ground up.

Dynamic Leadership

April 15 @ 8:30 am - 4:30 pm
$560
You can find all the Auscontact events on CX Central's Event Calendar

Dynamic Leaders Tutelage is a one day program where attendees will learn strategies and tools to lead their teams effectively. Gain the confidence to know when to intervene, where to inspire and, who to influence.

Find out more »

COPC Quality Management for Customer Success (Melbourne)

April 16 @ 8:00 am - 5:00 pm
Vibe Savoy Melbourne, 630 Little Collins street
Melbourne,Victoria3000Australia
+ Google Map
$548.90

This course is designed to provide you with practical skills and knowledge that can be used to benchmark your own business against world-class standards, while helping you design a quality framework from the ground up.

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