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January 2019

High Performance Team Leaders (Melbourne)

January 29 @ 9:00 am - 5:00 pm

This course is designed for existing call centre/cx team leaders to take their leadership, and the performance of their team, to the next level.

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February 2019

Customer Journey Mapping Fundamentals (Melbourne)

February 6 @ 9:00 am - 5:00 pm
DoubleTree by Hilton, 270 Flinders Street

A one-day masterclass for anyone wanting to transform their customer experience by learning how to understand, map and design a Customer Journey Map for your business.

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Achieving Customer Excellence in Public Services coming up in Melbourne

Achieving Customer Excellence in Public Services

February 12 @ 8:00 am - February 13 @ 5:00 pm
The Grace Hotel, 77 York St
Sydney,New South Wales2000Australia
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Join CX and Contact Centre leaders for the Achieving Customer Excellence in Public Services conference in Sydney on 12 Feb 2019 and learn how to drive technology and empowered teams to improve the customer experience across Government.

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Customer Contact Centre Week Australia 2019

February 28 @ 8:00 am - March 1 @ 5:00 pm
The Star, Broadbeach Island
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IQPC are bringing back Customer Contact Week Australia 2019 for the 4th time, this time on the Gold Coast with over 50+ industry speakers.

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