Learn more about the challenges and uses of conversational AI (or more commonly known, ‘chatbots’) in helping businesses with their customer service, customer experience and employee experience across Australia and New Zealand.
The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
In the February 2022 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
Learn global best-practice contact centre management fundamentals in the Introduction to Contact Centre Management Training course facilitated live online by local expert Justin Tippett.
Learn how to effectively monitor and coach contact centre agents in this 2 x 4-hour online course facilitated by global contact centre expert Daniel Ord. Suitable for any contact centre!
Like to add your upcoming event and get more attendees? Click here to learn more
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