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September 24, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

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Customer Experience Management Fundamentals (September 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the September 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment. Hurry! Only a few spaces remaining. 

Managing Difficult Customers (September 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers September 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

livepro CX Knowledge Management Virtual Forum

Delivered online
Event Organiser:
CX Skills
Virtual/Online

Please join us virtually on the 5th and 6th of October to see the latest in Knowledge Management, CX and what livepro has in store for the next 12 months.

Live Chat Customer Service (October 2021)

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

In this October 2021 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure live chat enquiries are handled with finesse.

Contact Centre Management Fundamentals (October 2021)

$1697
Delivered online
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in October 2021 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Why you need a chatbot now

Free
Delivered online
Event Organiser:
Clevertar
Virtual/Online

Don’t miss the chance to learn why you need a chatbot with a short presentation from Tanya Newhouse (CEO) and James Xuereb (Client Success Manager) followed by a Q&A panel being hosted by Amy Springhall (The Edge PR).

6D.AI – The Future of Security & Cyber Resilience

Delivered online
Event Organiser:
6 Degrees Media
Virtual/Online

This special 1-hour event will deliver you high-level insights from an exceptional panel of security experts on how AI-powered cyber initiatives will become a point of competitive difference.

Customer Journey Mapping

$197
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Our half-day Introduction to Customer Journey Mapping October 2021 Training Course will empower you with the insight, skills and tools on the fundamentals of Customer Journey Maps enabling you to build useful and practical customer journey maps for your business.

From Pain-Points to Opportunity

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this Virtual Coffee Workshop, we are workshopping with you to drill down and identify the underlying challenges and issues impacting your team and their performance.

The top 10 traits, characteristics and practices of Amazing Contact Centre Team Leaders

Free
Delivered online
Event Organiser:
CX Central
Virtual/Online

Don’t Hire Your Next Team Leader Until You Attend This Free Workshop! Team Leader coaching expert Marc Carriere shares the top 10 traits, characteristics and practices you need to look for when recruiting for Team Leaders in this workshop - suitable for both Team Leaders and Managers.

Connecting; the Essential Work Practice for Remote/Hybrid Teams

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this Virtual Coffee Workshop, you'll learn how to recognise what organisational, leadership and operational elements to utilise that will bring your team together and working in a remote environment.

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