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November 11, 2019

CX Industry Events Calendar

Welcome to our CX Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more for people working in the CX and Contact Centre industry in Australia.

All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.

Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

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Upcoming Events › CX Courses

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November 2019

Best Practice for Customer Experience Operations

Date: November 11 @ 8:30 am - November 15 @ 5:00 pm
Organiser: COPC
Event Type:
Location: Rydges World Square, 389 Pitt Street
Sydney,New South Wales2000Australia
+ Google Map
$4510
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A 4.5 day course, the COPC® Best Practices for Customer Experience (CX) Operations gives you a proven approach to significantly improve customer satisfaction, increase sales and lower costs.

April 2020

Customer Experience Management Fundamentals

Date: April 13, 2020 @ 9:00 am - April 15, 2020 @ 5:00 pm
Organiser: CX Skills
Event Type:
Location: Pullman Melbourne on the Park, 192 Wellington Parade
Melbourne,Victoria3000Australia
+ Google Map
$2495
CX Skills call centre courses

Learn the core skills required to becoming a Customer Experience Manager with these globally recognised skills delivered by leading global trainer Daniel Ord. Save $500 on bookings made before 31 December 2019

How to Design a Quality Assurance program

Date: April 20, 2020 @ 8:00 am - April 21, 2020 @ 5:00 pm
Organiser: CX Skills
Event Type:
Location: Pullman Melbourne on the Park, 192 Wellington Parade
Melbourne,Victoria3000Australia
+ Google Map
$2295
CX Skills call centre courses

Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence. Save $500 with our early Bird rate available until 31 December 2019

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