The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >
One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.
In the February 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
Develop your coaching skills in this Feb 2021 Effective Coaching Series delivered online over 4 x 1.5-hour sessions facilitated by BBB Advisory.
This Workforce Management for Team Leaders Feb 2021 course teaches basic WFM principles for contact centre team leaders.
The February 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.
The Managing Difficult Customers February 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.
In this February 2021 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure enquiries are handled with finesse.
In this training masterclass, COPC Inc. will teach you the techniques used by industry leaders to ensure your Quality function drives customer experience (CX) and provides value to the wider business.
Our flagship training course for frontline agents, learn global best-practice skills in our Customer Service Excellence (March 2021) online course (2 x 4- hour sessions) delivered by global expert Daniel Ord.
Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.
This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.
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