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April 9, 2020

Australian CX & Contact Centre Industry Events Calendar

Welcome to the Contact Centre and Customer Experience (CX) Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more in Australia.

Where Event organisers have provided additional information, clicking on the red button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

COVID 19 Update: A number of events are currently being cancelled, postponed or being moved to a VIRTUAL setting due to the COVID 19 pandemic. We’re doing our best to ensure we keep the calendar updated as we receive updates from the event organisers and will include links to specific statements where available. 

If you’d like to add your event, click here to learn more

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Upcoming Call Centre & CX Events in Australia › Training Courses

CX & Contact Centre Training Courses

Search below for a list of all the upcoming CX, contact centre & call centre training courses across Australia including Melbourne, Sydney, Brisbane, Perth, Adelaide and more.

The CX & call centre training courses below have been designed, and are delivered, by industry experts so if you are looking for ways to improve your customer service, sales, leadership, management, complaints handling skills and more you’ve come to the right place!

All the training courses we display are vendor agnostic – in other words, it doesn’t matter who the organiser is, we display them all!

Most training courses are held in Melbourne and Sydney with Brisbane, Adelaide, Hobard, Perth and Canberra also popular for publicly available courses.

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April 2020

Quality Management for Customer Success (Adelaide)

$898.70
Date: April 14 @ 9:00 am - 5:00 pm
Organiser: COPC
Event Type:
Location: Rydges Adelaide, 1 South Tce
Adelaide,South Australia5000Australia
+ Google Map
COPC Contact Centre Event
Description:

COPC® Quality Management for Customer Success will teach you the techniques used by industry leaders to ensure the quality function drives improvement in the customer experience AND provides value to the wider business.

Cancelled – Contact Centre Management Fundamentals

$2495
Date: April 16 @ 9:00 am - April 17 @ 5:00 pm
Organiser: CX Skills
Event Type:
Location: Pullman Melbourne on the Park, 192 Wellington Parade
Melbourne,Victoria3000Australia
+ Google Map
CX Skills call centre courses
Description:

Learn global-best practice contact centre management skills delivered by the leading global contact centre expert Daniel Ord who is visiting Melbourne in April 2020 - Limited spaces so don't miss out! This course has been postponed due to the COVID-19 pandemic.

Quality Management for Customer Success (Sydney)

$898.70
Date: April 16 @ 9:00 am - 5:00 pm
Organiser: COPC
Event Type:
Location: QT Sydney, 49 Market Street
Sydney,New South Wales2000Australia
+ Google Map
COPC Contact Centre Event
Description:

COPC® Quality Management for Customer Success will teach you the techniques used by industry leaders to ensure the quality function drives improvement in the customer experience AND provides value to the wider business.

Quality Management for Customer Success (Brisbane)

$898.70
Date: April 17 @ 9:00 am - 5:00 pm
Organiser: COPC
Event Type:
Location: Brisbane Marriott Hotel, 515 Queen Street
Brisbane City,Queensland4000Australia
+ Google Map
COPC Contact Centre Event
Description:

COPC® Quality Management for Customer Success will teach you the techniques used by industry leaders to ensure the quality function drives improvement in the customer experience AND provides value to the wider business.

Cancelled – How to Design a Quality Assurance program for Contact Centres

$2795
Date: April 20 @ 8:00 am - April 21 @ 5:00 pm
Organiser: CX Skills
Event Type:
Location: Pullman Melbourne on the Park, 192 Wellington Parade
Melbourne,Victoria3000Australia
+ Google Map
CX Skills call centre courses
Description:

Learn how to design, build and implement a Quality Assurance program specifically for a contact centre in this global best-practice training course. This event has been postponed due to the COVID-19 pandemic

Contact Centre Fundamentals for 2022

$525
Date: April 21 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Virtual
Auscontact Association Sponsored Event
Description:

This ‘back to basics’ VIRTUAL workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275

Cancelled – Customer Experience Management Fundamentals

$2995
Date: April 22 @ 9:00 am - April 24 @ 5:00 pm
Organiser: CX Skills
Event Type:
Location: Pullman Melbourne on the Park, 192 Wellington Parade
Melbourne,Victoria3000Australia
+ Google Map
CX Skills call centre courses
Description:

Learn the fundamental skills required to becoming a Customer Experience (CX) Manager with these globally recognised skills delivered by leading CX global trainer Daniel Ord in Melbourne this April. This course has been postponed due to the COVID-19 pandemic.

Contact Centre Fundamentals for 2022

$525
Date: April 23 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Virtual
Auscontact Association Sponsored Event
Description:

This ‘back to basics’ VIRTUAL workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275

May 2020

Dynamic Leadership Training Brisbane

$560
Date: May 13 @ 8:30 am - 4:30 pm
Organiser: Auscontact
Event Type:
Location: Virtual
Auscontact Association Sponsored Event
Description:

Dynamic Leaders Tutelage is a one-day VIRTUAL program where attendees will learn strategies and tools to lead their teams effectively. Gain the confidence to know when to intervene, where to inspire and, who to influence.

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