CX & Contact Centre Industry Events Calendar
Welcome to the Contact Centre and Customer Experience (CX) Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more in Australia.
All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.
Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.
February 2020
Personal Resilience Program Adelaide
The Personal Resilience Program is a one-day workshop for anyone working in a fast-paced and often reactive environment. Auscontact members can save $210
Data Analysis for Contact Centres Training Course
Learn the techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This hands-on workshop is designed to equip you with new skills in practical data analytics that can be immediately applied.
Personal Resilience Program Sydney
The Personal Resilience Program is a one-day workshop for anyone working in a fast-paced and often reactive environment. Event now Sold Out!
Data Analysis for Contact Centres Training Course (NSW)
Learn the techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This hands-on workshop is designed to equip you with new skills in practical data analytics that can be immediately applied.
March 2020
Workforce Management Essentials Brisbane
This 3-day Workforce Management Essentials course is designed to teach you the foundations of good WFM, and how to implement them in your own business.
April 2020
Contact Centre Fundamentals SA
This ‘back to basics’ workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275
Contact Centre Fundamentals NSW
This ‘back to basics’ workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275
Contact Centre Fundamentals QLD
This ‘back to basics’ workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275
Contact Centre Fundamentals WA
This ‘back to basics’ workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275
