Australian CX & Contact Centre Industry Events Calendar
Welcome to the Contact Centre and Customer Experience (CX) Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more in Australia.
Where Event organisers have provided additional information, clicking on the red button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.
COVID 19 Update: A number of events are currently being cancelled, postponed or being moved to a VIRTUAL setting due to the COVID 19 pandemic. We’re doing our best to ensure we keep the calendar updated as we receive updates from the event organisers and will include links to specific statements where available.
If you’d like to add your event, click here to learn more
April 2020
Quality Management for Customer Success (Adelaide)
COPC® Quality Management for Customer Success will teach you the techniques used by industry leaders to ensure the quality function drives improvement in the customer experience AND provides value to the wider business.
Cancelled – Contact Centre Management Fundamentals
Learn global-best practice contact centre management skills delivered by the leading global contact centre expert Daniel Ord who is visiting Melbourne in April 2020 - Limited spaces so don't miss out! This course has been postponed due to the COVID-19 pandemic.
Quality Management for Customer Success (Sydney)
COPC® Quality Management for Customer Success will teach you the techniques used by industry leaders to ensure the quality function drives improvement in the customer experience AND provides value to the wider business.
Quality Management for Customer Success (Brisbane)
COPC® Quality Management for Customer Success will teach you the techniques used by industry leaders to ensure the quality function drives improvement in the customer experience AND provides value to the wider business.
Cancelled – How to Design a Quality Assurance program for Contact Centres
Learn how to design, build and implement a Quality Assurance program specifically for a contact centre in this global best-practice training course. This event has been postponed due to the COVID-19 pandemic
Contact Centre Fundamentals for 2022
This ‘back to basics’ VIRTUAL workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275
Cancelled – Customer Experience Management Fundamentals
Learn the fundamental skills required to becoming a Customer Experience (CX) Manager with these globally recognised skills delivered by leading CX global trainer Daniel Ord in Melbourne this April. This course has been postponed due to the COVID-19 pandemic.
Contact Centre Fundamentals for 2022
This ‘back to basics’ VIRTUAL workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275
May 2020
Dynamic Leadership Training Brisbane
Dynamic Leaders Tutelage is a one-day VIRTUAL program where attendees will learn strategies and tools to lead their teams effectively. Gain the confidence to know when to intervene, where to inspire and, who to influence.
