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July 30, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. Training Courses

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Quality Assurance for Contact Centres (August 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.

Effective Coaching

$600
Delivered online
Event Organiser:
BBB Advisory
Virtual/Online

This coaching series comprises four sessions, each aimed at developing your coaching skill and ability to ensure you finish the series as an effective and valuable coach to your team - with up-to-date coaching skills and techniques for today's world.

Workforce Management for Team Leaders

$770
Delivered online
Event Organiser:
Call Design
Virtual/Online

This course will reveal the WFM essentials Team Leaders need to know for success.

Introduction to CX (August 2021)

$797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn more about Customer Experience (CX) in this Introduction to CX August 2021 online course delivered by global CX expert Daniel Ord over 2 x 4 hour online sessions.

Workforce Management Essentials

$3800
Delivered online
Event Organiser:
Call Design
Virtual/Online

If you are a Workforce Planner or are responsible for working out the best times to schedule staff, this course is for you! This 3-day course is designed to teach you the skills you need to be successful at Workforce Planning.

Customer Experience Management Fundamentals (September 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the September 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Managing Difficult Customers (September 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers September 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

Live Chat Customer Service (October 2021)

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

In this October 2021 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure live chat enquiries are handled with finesse.

Contact Centre Management Fundamentals (October 2021)

$1697
Delivered online
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in October 2021 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Managing Difficult Customers (November 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers November 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

Customer Service Emails (November 2021)

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The November 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

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