$770
Event Organiser:
Auscontact
This Workforce Management for Team Leaders April 2021 course teaches basic WFM principles for contact centre team leaders.
The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
This Workforce Management for Team Leaders April 2021 course teaches basic WFM principles for contact centre team leaders.
In the April 2021 CX Management Fundamentals training course you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
Learn more about Customer Experience (CX) in this Introduction to CX April 2021 online course delivered by global CX expert Daniel Ord over 2 x 4 hour online sessions.
One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.
This series will be delivered across 4 weeks, and is designed for the coach, leader and manager who wants to coach at a deeper level, affect positive and sustained change, and who truly wants to advance this capability.
Learn how to implement RPA (Robotic Process Automation) into your contact centre over 4 x 90-minute training sessions (Note there is a discount for Auscontact Members).
This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.
Learn how to improve the Employee Experience (EX) in our How to Lead and Manage Call Centre Employees May 2021 online course delivered by Daniel Ord.
Super-charge your leadership performance on the online Leadership Fundamentals Course commencing in May 2021. The course is delivered online across 12 bite-sized 2-hour sessions by Leadership Coach and Facilitator Saul Wajntraub.
Learn best-practice skills on how to deliver feedback and coach for improvement in a contact centre environment and gain the confidence to tackle any situation. You'll learn directly from global contact centre expert in this live, online course delivered over 2 x 4 hours sessions.
In the June 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
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