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December 2, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. Training Courses

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Customer Service Booster Training Course Jan 2022

$247
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Upskill your frontline agents with best-practice skills to improve their customer service skills in this power-packed 3-hour online course. Discounts are available for multiple participants!

Managing Difficult Customers (January 2022)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers January 2022 course is delivered live and online by global CX-Expert Daniel Ord.

Customer Experience Management Fundamentals (Feb 2022)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the February 2022 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Introduction to Contact Centre Management Course February 2022

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn global best-practice contact centre management fundamentals in the Introduction to Contact Centre Management Training course facilitated live online by local expert Justin Tippett.

Quality Assurance for Contact Centres Feb 2022

$797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn how to improve customer service in your call centre with our Quality Assurance for Contact Centres Feb 2022 training course delivered live (via Zoom) by global contact centre expert Daniel Ord.

How to Monitor and Coach Contact Centre Agents Feb 2022

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn how to effectively monitor and coach contact centre agents in this 2 x 4-hour online course facilitated by global contact centre expert Daniel Ord. Suitable for any contact centre!

Live Chat Customer Service (February 2022)

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

The February 2022 Live Chat Customer Service training course is designed for frontline agents to improve their live chat, SMS chat or Text chat conversations with customers.

Customer Service Booster Training Course Feb 2022

$247
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Upskill your frontline agents with best-practice skills to improve their customer service skills in this power-packed 3-hour online course. Discounts are available for multiple participants!

Contact Centre Management Fundamentals (March 2022)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in March 2022 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Managing Difficult Customers (March 2022)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers March 2022 course is delivered live and online by global CX-Expert Daniel Ord.

Customer Service Booster Training Course March 2022

$247
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Upskill your frontline agents with best-practice skills to improve their customer service skills in this power-packed 3-hour online course. Discounts are available for multiple participants!

Like to add your upcoming event and get more attendees? Click here to learn more

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