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February 14, 2020

CX & Contact Centre Industry Events Calendar

Welcome to the Contact Centre and Customer Experience (CX) Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more in Australia.

All the upcoming events are listed in date order below or to narrow the search to find your exact requirements, click the ‘Show filters’ link to select the options.

Where Event organisers have provided additional information, clicking on the orange button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

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February 2020

Personal Resilience Program Adelaide

Date: February 19 @ 8:30 am - 4:30 pm
Organiser: Auscontact
Event Type:
Location: Adelaide CBD Venue (TBC) Adelaide,South AustraliaAustralia
$560
Auscontact Association Sponsored Event

The Personal Resilience Program is a one-day workshop for anyone working in a fast-paced and often reactive environment. Auscontact members can save $210

Data Analysis for Contact Centres Training Course

Date: February 19 @ 9:00 am - 5:00 pm
Organiser: COPC
Event Type:
Location: The Savoy Hotel on Little Collins Street, 630 Little Collins Street
Melbourne,Victoria3000Australia
+ Google Map
$898.70
COPC Contact Centre Event

Learn the techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This hands-on workshop is designed to equip you with new skills in practical data analytics that can be immediately applied.

Personal Resilience Program Sydney

Date: February 20 @ 8:30 am - 4:30 pm
Organiser: Auscontact
Event Type:
Location: Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
$560
Auscontact Association Sponsored Event

The Personal Resilience Program is a one-day workshop for anyone working in a fast-paced and often reactive environment. Event now Sold Out!

Data Analysis for Contact Centres Training Course (NSW)

Date: February 21 @ 9:00 am - 5:00 pm
Organiser: COPC
Event Type:
Location: Novotel Sydney Parramatta, 350 Church Street
Parramatta,New South Wales2150Australia
+ Google Map
$898.70
COPC Contact Centre Event

Learn the techniques used by some of the world's most successful companies to analyse their contact centre as well as other factors affecting the customer experience. This hands-on workshop is designed to equip you with new skills in practical data analytics that can be immediately applied.

March 2020

Workforce Management Essentials Brisbane

Date: March 17 @ 9:00 am - March 19 @ 5:00 pm
Organiser: Auscontact
Event Type:
Location: Brisbane CBD Venue (TBC) Brisbane,Queensland4000Australia
$3,800
Auscontact Association Sponsored Event

This 3-day Workforce Management Essentials course is designed to teach you the foundations of good WFM, and how to implement them in your own business.

April 2020

Contact Centre Fundamentals SA

Date: April 1 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Adelaide CBD Venue (TBC) Adelaide,South AustraliaAustralia
$525
Auscontact Association Sponsored Event

This ‘back to basics’ workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275

Contact Centre Fundamentals NSW

Date: April 2 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
$525
Auscontact Association Sponsored Event

This ‘back to basics’ workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275

Contact Centre Fundamentals QLD

Date: April 3 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Brisbane CBD Venue (TBC) Brisbane,Queensland4000Australia
$525
Auscontact Association Sponsored Event

This ‘back to basics’ workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275

Contact Centre Fundamentals WA

Date: April 21 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Perth CBD Venue (TBC) Perth,Western AustraliaAustralia
$525
Auscontact Association Sponsored Event

This ‘back to basics’ workshop comes with a twist - it’s focussed on contact centre fundamentals that will apply in 2022! Auscontact members save $275

Thanks to our gold sponsors

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