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May 8, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. Training Courses

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Workforce Management Essentials (May 2021)

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

How to Lead and Manage Call Centre Employees (May 2021)

$1697
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn how to improve the Employee Experience (EX) in our How to Lead and Manage Call Centre Employees May 2021 online course delivered by Daniel Ord.

Leadership Fundamentals Course

$997
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Super-charge your leadership performance on the online Leadership Fundamentals Course commencing in May 2021. The course is delivered online across 12 bite-sized 2-hour sessions by Leadership Coach and Facilitator Saul Wajntraub.

Customer Journey Mapping (May 2021)

$197
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Equip yourself with the skills to create Customer Journey Maps in this half-day workshop facilitated by local expert Shane Goldberg.

How to Monitor and Coach Contact Centre Agents (June 2021)

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn best-practice skills on how to deliver feedback and coach for improvement in a contact centre environment and gain the confidence to tackle any situation. You'll learn directly from global contact centre expert in this live, online course delivered over 2 x 4 hours sessions.

Customer Experience Management Fundamentals (June 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the June 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Workforce Management for Team Leaders (June 2021)

$770
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This Workforce Management for Team Leaders June 2021 course teaches basic WFM principles for contact centre team leaders.

Managing Difficult Customers (July 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers July 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

Customer Service Emails (July 2021)

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The July 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Leading Change

$600
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Building a change capable workforce is critical to enable real business transformation, especially considering our experiences in the last twelve months. This practical workshop explores change from planning and implementation, to support and follow up.

Quality Assurance for Contact Centres (August 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.

Like to add your upcoming event and get more attendees? Click here to learn more

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