This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.
The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
Learn how to improve the Employee Experience (EX) in our How to Lead and Manage Call Centre Employees May 2021 online course delivered by Daniel Ord.
Learn best-practice skills on how to deliver feedback and coach for improvement in a contact centre environment and gain the confidence to tackle any situation. You'll learn directly from global contact centre expert in this live, online course delivered over 2 x 4 hours sessions.
In the June 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.
The July 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.
Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.
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