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May 10, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. Training Courses

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Customer Service Excellence (March 2021)

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Our flagship training course for frontline agents, learn global best-practice skills in our Customer Service Excellence (March 2021) online course (2 x 4- hour sessions) delivered by global expert Daniel Ord.

Quality Assurance for Contact Centres (March 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.

Workforce Management Essentials (March 2021)

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Managing Difficult Customers (March 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers March 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

Managing Difficult Customers (April 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers April 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

Workforce Management for Team Leaders (April 2021)

$770
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This Workforce Management for Team Leaders April 2021 course teaches basic WFM principles for contact centre team leaders.

Customer Experience Management Fundamentals (April 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the April 2021 CX Management Fundamentals training course you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Introduction to CX (April 2021)

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn more about Customer Experience (CX) in this Introduction to CX April 2021 online course delivered by global CX expert Daniel Ord over 2 x 4 hour online sessions.

Contact Centre Management Fundamentals (May 2021)

$1697
Delivered online
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Advanced Coaching

$600
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This series will be delivered across 4 weeks, and is designed for the coach, leader and manager who wants to coach at a deeper level, affect positive and sustained change, and who truly wants to advance this capability.

Robotic Process Automation: The Fundamentals

$570
Delivered online
Event Organiser:
VIS Global
Virtual/Online

Learn how to implement RPA (Robotic Process Automation) into your contact centre over 4 x 90-minute training sessions (Note there is a discount for Auscontact Members).

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