January 29, 2022

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. Training Courses

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Managing Difficult Customers (November 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers November 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

Customer Service Emails (November 2021)

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The November 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Introduction to Contact Centre Management

$497
Event Organiser:
CX Skills
Virtual/Online

The 2 x 4-hour workshop is designed to empower participants with fundamental contact centre management skills applicable to any sized contact centre. This is live, online course (Zoom) delivered by local expert Justin Tippett.

Customer Service Booster Training Course Jan 2022

$247
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Upskill your frontline agents with best-practice skills to improve their customer service skills in this power-packed 3-hour online course. Discounts are available for multiple participants!

Managing Difficult Customers (January 2022)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers January 2022 course is delivered live and online by global CX-Expert Daniel Ord.

Like to add your upcoming event and get more attendees? Click here to learn more

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