Whether you’re actively shopping for a cloud contact center solution — or simply staying on top of market trends, this session will be a great use of your time.
The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
When it comes to chatbots, a CX Manager’s biggest concern is customer disappointment. Yes, chatbots have the ability to offer customer service conversations at scale, and create efficiency and value with voice of customer engagement. Is it possible to provide one that really works – or even enhances the customer experience? Learn how in our free webinar.
In this short (30 minute) webinar we'll present 3 main approaches to gaining higher data integrity and customer satisfaction.
Hear from Michael Curtin, Digicall Assist CEO on his learnings after embarking on an ambitious digital transformation project during unprecedented times, and how the introduction of Genesys Cloud Contact Centre and intelligent bespoke solution ‘InQ-IQ’ was a game-changer at the roadside.
Learn 3 approaches that have been successfully employed to increase return on investment and improve customer satisfaction with internal training.
Freshworks analysed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction. In this session, we will cover: Why customer service should be a focal point in your growth strategy; Why the speed of service is a key factor in ensuring customer satisfaction and a deep dive into the five steps your organisation can take to improve the speed of service
Learn 7 key actions for successful service introductions when introducing self-service supported by AI and RPA.
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