September 20, 2020

CX Industry Events Calendar


The CX Industry Events Calendar is where you will find all the upcoming call centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia focussing on the contact centre industry and customer experience (CX) industry.


Where Event organisers have provided additional information, clicking on the red button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.


If you’d like to add your event, click here to learn more


  1. Events
  2. Webinars

Views Navigation

Events Views Navigation

Notice: Utilizing the form controls will dynamically update the content

The Contact Centre Agent Experience – Jabra Webinar


As contact centres focus on omnichannel, AI and cloud adoption, developing the agent experience may have been a lower priority. But, as CX comes to lead as the number one brand differentiator, data shows how focusing on the agent experience could be the most significant factor in elevating the customer experience. Join us as we reveal how agent development empowered by technology can unlock a new level in your customer experience.

Auckland Council Case Study – NICE Webinar


Now more than ever before, organisations must deliver exceptional customer experiences, no matter where their contact centre team is working from. The new reality is that contact centre leaders, managers and agents require the flexibility to do their best work wherever they are, without compromising on productivity, security, employee engagement, and customer experience. Hear from Dave Riches, Manager of Business Excellence, Auckland Council, and discover how to achieve best-in-class contact centre outcomes in a post-pandemic world and beyond,


Like to add your upcoming event to the Australian CX Industry Events Calendar?  Click here to learn more >>>

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central Knosys are 2019 Gold sponsors on CX Central Weploy gold sponsors logo