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July 23, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. Webinars

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CX Innovation with Telstra and Genesys

Free
Delivered online
Event Organiser:
Telstra
Virtual/Online

Whether you’re actively shopping for a cloud contact center solution — or simply staying on top of market trends, this session will be a great use of your time.

15 Essential Habits of Successful Team Leaders

Free
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Join Contact Centre expert Marc Carriere as he shares the 15 Essential Habits of Team Leaders in this free workshop - suitable for Team Leaders and Managers.

How to provide a Chatbot that Works

Free
Delivered online
Event Organiser:
Clevertar
Virtual/Online

When it comes to chatbots, a CX Manager’s biggest concern is customer disappointment. Yes, chatbots have the ability to offer customer service conversations at scale, and create efficiency and value with voice of customer engagement. Is it possible to provide one that really works – or even enhances the customer experience? Learn how in our free webinar.

3 approaches for better customer satisfaction using customer interaction data

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this short (30 minute) webinar we'll present 3 main approaches to gaining higher data integrity and customer satisfaction.

Enlighten AI for Customer Satisfaction

Free
Delivered online
Event Organiser:
NICE
Virtual/Online

Brought to you by Nice, learn how AI can drive Customer Satisfaction with proven real-time and post-interaction metrics that measure those difficult to interpret behaviours that impact customer satisfaction.

Transforming CX for Roadside Assistance

Free
Delivered online
Event Organiser:
Genesys
Virtual/Online

Hear from Michael Curtin, Digicall Assist CEO on his learnings after embarking on an ambitious digital transformation project during unprecedented times, and how the introduction of Genesys Cloud Contact Centre and intelligent bespoke solution ‘InQ-IQ’ was a game-changer at the roadside.

Scale Customer Experience and Engage with Customers on their Terms

Free
Delivered online
Event Organiser:
Cisco
Virtual/Online

Brought to you by Cisco, this webinar will bring you practical insights into how you can turn your CX vision into reality and achieve the outcome the customer desires.

3 opportunities to increase training programme effectiveness

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn 3 approaches that have been successfully employed to increase return on investment and improve customer satisfaction with internal training.

Going Digital-First: The key to fast and consistent customer service

Free
Delivered online
Event Organiser:
Freshworks
Virtual/Online

Freshworks analysed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction. In this session, we will cover: Why customer service should be a focal point in your growth strategy; Why the speed of service is a key factor in ensuring customer satisfaction and a deep dive into the five steps your organisation can take to improve the speed of service

7 considerations for CX leaders when launching a new digital service

$20
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn 7 key actions for successful service introductions when introducing self-service supported by AI and RPA.

Like to add your upcoming event and get more attendees? Click here to learn more

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