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May 10, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. Webinars

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Knowledge Bites – PowerApps

Free
Delivered online
Event Organiser:
Panviva
Virtual/Online

Are you frustrated by a convoluted process in your business? Too many touchpoints, way too manual? If you are a problem solver with big ideas then join us to learn how to automate in under 30 minutes. No code or IT experience required!

This a practical session facilitated by Panviva & Microsoft to show you exactly how to get started on your automation journey.

5 considerations for internal SLA’s that impact customer service

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

To be efficient, setting SLA’s with other departments or areas of the business is important. We'll discuss 5 considerations when setting SLA’s with other departments impacting customer service.

Mastering the 5-factor customer interaction process for successful service delivery

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Find out what 5 factors will lead to successful customer service delivery in this short 30-minute webinar.

5 critical steps to consider for managing change

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Whether we are changing rosters, implementing new technology or introducing new services; there are 5 fundamentals you should follow for successful implementation.

3 factors impacting quality in a distributed workforce

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn the 3 factors you need to successfully bridge the quality gap between office-based and remote workforces.

3 approaches for better customer satisfaction using customer interaction data

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this short (30 minute) webinar we'll present 3 main approaches to gaining higher data integrity and customer satisfaction.

3 opportunities to increase training programme effectiveness

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn 3 approaches that have been successfully employed to increase return on investment and improve customer satisfaction with internal training.

7 considerations for CX leaders when launching a new digital service

$20
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn 7 key actions for successful service introductions when introducing self-service supported by AI and RPA.

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets McGirvan Media gold sponsor on CX Central