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May 7, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

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Boost Energy, Connections and Engagement in Your Team

Free
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Presented by Mike Symonds from Funergizers, this free 45-minute session is perfect for any Team Leader, Manager or Supervisor looking for a fun, easy way to boost energy, connections and engagement in their team.

Future of Customer Service – in a world of AI and Automation

Free
Event Organiser:
Versa Agency
Versa Agency 48 Kelso Street, Cremorne

2020 was the year when COVID-19 turbocharged the adoption of digital technology for customer service, 2021 will be the year we supercharge the industry. Kath Blackham, Founder & CEO of VERSA Agency, will host a panel of industry leaders to discuss the key challenges and the strategies available to support people, processes and transform customer contact centres.

DIY Contact Centre Health Check

$2500
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Conduct your own health check and develop your own business improvement strategy with support and insights from one of the industry's leading business consulting firms, without the consulting price tag!

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets