April 9, 2020

Australian CX & Contact Centre Industry Events Calendar

Welcome to the Contact Centre and Customer Experience (CX) Industry Events Calendar where you will find all the upcoming conferences, courses, workshops, webinars, site tours, networking events and more in Australia.

Where Event organisers have provided additional information, clicking on the red button ‘Learn more about this event >>’ will reveal additional information including agendas, URL’s for more information and bookings, special discounts and more.

COVID 19 Update: A number of events are currently being cancelled, postponed or being moved to a VIRTUAL setting due to the COVID 19 pandemic. We’re doing our best to ensure we keep the calendar updated as we receive updates from the event organisers and will include links to specific statements where available. 

If you’d like to add your event, click here to learn more

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Upcoming Call Centre & CX Events in Australia › Workshop

Customer Service & Contact Centre workshops in Australia

Workshops can be a great way to learn new skills whether you are in the contact centre industry, customer service or customer experience.

Workshops are typically a bit more ‘hands-on’ than a training course where they are facilitated by an experienced industry professional and involve lots of discussions, demonstrations and examples and lots of exchanging of ideas.

There are now lots of organisations and associations running contact centre workshops, customer service workshops and customer experience workshops providing you with lots of opportunities to find what’s best for you.

Whilst workshops can be run anywhere in Australia, they tend to typically be delivered in the main capital cities like Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra and Hobart.

If there are sufficient numbers, most workshop facilitators will run customised programs for you. The list below is the upcoming publicly available workshops.

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