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January 21, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

  1. Events
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Virtual Coffee: Delegation and Follow Up

$30
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Another virtual coffee session with the topic of Delegation and Follow up - how to do this right!

Virtual Coffee: Emotional Intelligence

$30
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Come and join us to learn more about what EQ is, the benefits and importance of EQ in leaders and some key strategies for developing EQ in yourself and others.

Robotic Process Automation Fundamentals

$570
Delivered online
Event Organiser:
Auscontact
Virtual/Online

If you’re a contact centre manager, team leader or responsible for making automation happen, this workshop will teach you the basic fundamentals of Robotic Process Automation (RPA).

Virtual Coffee: Decision Making

$30
Delivered online
Event Organiser:
CX Skills
Virtual/Online

This workshop will focus on building your confidence in decision-making, introduce decision-making models, and what to do when you’ve made the ‘wrong’ decisions.

Virtual Coffee: Carrots and Sticks

$30
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In the final Virtual Coffee session for the year, this workshop explores the theory behind motivation and how leaders motivate others (and themselves) - plus some great tips!

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets