December 6, 2019

Past Events

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November 2019

Leading Change (VIC)

Date: November 14 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Melbourne CBD Venue (TBC) Melbourne,Australia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop explores change from planning to implementation, to support and follow up stages.

Leading Change (WA)

Date: November 15 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Perth CBD Venue (TBC) Perth,Western AustraliaAustralia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Perth explores workplace change from planning to implementation, to support and follow up stages.

Transformational customer service in the age of artificial intelligence and cloud computing

Date: November 19 @ 11:00 am - 12:00 pm
Organiser: NEC
Event Type:
Location: Webinar (online)
Free
NEC Contact Centre Event

Free complimentary webinar covering Customer experience, AI, chatbots, cloud migration, innovation and transformation of the contact centres featuring three leading industry experts.

Delivering Real End to End Relationships to Improve the Citizen Experience

Date: November 19 @ 2:00 pm - 3:00 pm
Organiser: NEC
Event Type:
Location: Webinar (online)
Free
NEC Contact Centre Event

Free complimentary webinar covering Customer experience, AI, chatbots, cloud migration, innovation and transformation of the contact centre in the Public Service sector featuring three leading industry experts.

Leading Change (SA)

Date: November 20 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Adelaide CBD Venue (TBC) Adelaide,South AustraliaAustralia + Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Adelaide explores workplace change from planning to implementation, to support and follow up stages.

Leading Change (NSW)

Date: November 21 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Auscontact National head office, Suite 301, 55 Chandos Street
St Leonards,New South Wales2065Australia
+ Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Sydney explores workplace change from planning to implementation, to support and follow up stages.

Leading Change (QLD)

Date: November 22 @ 9:00 am - 4:00 pm
Organiser: Auscontact
Event Type:
Location: Tacticall Recruitment, 127 Creek Street
Brisbane,Queensland4000Australia
+ Google Map
$525
Auscontact Association Sponsored Event

This practical and engaging workshop in Brisbane explores workplace change from planning to implementation, to support and follow up stages.

Delivering Customer Centric Contact Centres

Date: November 27 @ 8:00 am - November 28 @ 5:00 pm
Organiser: Criterion Conferences
Event Type:
Location: ICC Sydney, 14 Darling Drive
Sydney,New South Wales2000Australia
+ Google Map
$2999
Criterion Conferences logo

Learn how to enhance operational efficiency & customer satisfaction across all contact channels at the Delivering Customer-Centric Contact Centres conference being held in Sydney.

Introduction to Contact Centre Leadership

Date: November 27 @ 9:00 am - 5:00 pm
Organiser: CX Skills
Event Type:
Location: DoubleTree by Hilton, 270 Flinders Street
Melbourne,Victoria3000Australia
+ Google Map
$495
CX Skills call centre courses

A great one-day workshop for frontline agents looking to take the next step in their career and learn the fundamental skills of contact centre management directly from industry veteran Justin Tippett.

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