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January 17, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

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Customer Contact Week Disrupt 2021

$3,350
Delivered online
Event Organiser:
IQPC
Virtual/Online

With over 50 revolutionary speakers and the ability to attend either in-person or virtually, CCW Disrupt 2021 will change the game of everything you once knew about customer contact!

Best Practices for Quality Management (Feb 2021)

$898.70
Delivered online
Event Organiser:
COPC
Virtual/Online

In this training masterclass, COPC Inc. will teach you the techniques used by industry leaders to ensure your Quality function drives customer experience (CX) and provides value to the wider business.

Customer Service Excellence (March 2021)

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Our flagship training course for frontline agents, learn global best-practice skills in our Customer Service Excellence (March 2021) online course (2 x 4- hour sessions) delivered by global expert Daniel Ord.

Quality Assurance for Contact Centres (March 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.

Creating Cultures of Accountability (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) What accountability is and isn’t (2) How to set your team up to be accountable with the 3 Step Accountability Model (3) How to maintain your culture of accountability.

Manage Your Time (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) Techniques to view your workload across a day, week, month and quarter (2) How to take the pressure off, with methods to manage your workload (3) How to handle the unexpected without tearing up your ’To Do’ list

Workforce Management Essentials (March 2021)

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Reducing Stress (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) Steps to manage work-related stress(2) How to build resilience that holds up under pressure (3) How to meet challenges head-on

Resolving Conflict in the Workplace (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) The underlying factors of conflict in teams (2) How to identify potential conflict early on and to acknowledge it skillfully (3) How to resolve conflict and transform it into performance

Managing Difficult Customers (March 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers March 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

Introduction to CX (April 2021)

$797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn more about Customer Experience (CX) in this Introduction to CX April 2021 online course delivered by global CX expert Daniel Ord over 2 x 4 hour online sessions.

Like to add your upcoming event and get more attendees? Click here to learn more

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