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May 10, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

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Making the Leap to Leader

$700
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this interactive series, we’ll address the common pitfalls of being promoted from within and teach the tactics, mindset and strategies that will help you thrive as a new leader.

5 critical steps to consider for managing change

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Whether we are changing rosters, implementing new technology or introducing new services; there are 5 fundamentals you should follow for successful implementation.

Customer Experience Management Fundamentals (June 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the June 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Workforce Management for Team Leaders (June 2021)

$770
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This Workforce Management for Team Leaders June 2021 course teaches basic WFM principles for contact centre team leaders.

Sharpen the Saw – Manager to Leader

$700
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Build your skills as a leader to better leverage your team, their ideas, skills and experience in the 4 session training course.

DIY Contact Centre Health Check

$2500
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Conduct your own health check and develop your own business improvement strategy with support and insights from one of the industry's leading business consulting firms, without the consulting price tag!

Managing Difficult Customers (July 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers July 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

3 factors impacting quality in a distributed workforce

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn the 3 factors you need to successfully bridge the quality gap between office-based and remote workforces.

Customer Service Emails (July 2021)

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The July 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Leading Change

$600
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Building a change capable workforce is critical to enable real business transformation, especially considering our experiences in the last twelve months. This practical workshop explores change from planning and implementation, to support and follow up.

3 approaches for better customer satisfaction using customer interaction data

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this short (30 minute) webinar we'll present 3 main approaches to gaining higher data integrity and customer satisfaction.

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