In this Virtual Coffee Workshop, you'll learn how to increase your and your Team's Resilience that will enable you to focus on keeping working together and delivering high performance in sustainable ways.
The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.
We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.
If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >
The November 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.
Learn how to implement (or optimise) a Quality Assurance Program in a contact centre - designed to drive quality and compliance improvements of any sized contact centre.
Back in our much-loved home of The Star, Gold Coast, the Customer Contact Week event will bring together the full customer community back in-person – this includes contact centres, digital teams, CX and operation leads! It is here we’ll celebrate the successes of the past year and have in-depth, profound conversations on the future of customer contact and channel management. Use the discount code CXCENTRAL10 on the registration page to get a 10% discount off the current rate.
Like to add your upcoming event and get more attendees? Click here to learn more
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