For Agents

If you’re a call centre agent you’re one of thousands of people across Australia who whilst you never probably grew up dreaming of working in a call centre,  find yourself now working in one!

We’ve got a collection of articles for call centre agents that can help provide you with tips on building a career, improving your level of service or sales, sneak peaks into other call centres or maybe you just need a laugh with some of our popular call centre related memes.

Whatever the reason we hope you enjoy our call centre agent articles below.

September 10, 2018

How to reduce neck and back pain at work 

Call centre work can be a pain in the neck but thankfully these four exercises will help reduce neck and back pain at work from looking at a screen all day.
August 7, 2018
4 reasons why working in a call centre can be awesome for your career

4 Reasons why working in contact centre work is awesome for your career

From CEO's too famous actors, discover how working in a contact centre can provide your career with some fundamental skills to propel your career.
May 3, 2018
How to manage angry customers

How to manage angry customers

When you work in a call centre or customer service the chances are you will have to manage angry customers on occasions. Thankfully we've got some proven methods that work over the phone or in person that you can follow along with some expert tips that will put you back in control and improve customer satisfaction.
May 1, 2018
Swear in the workplace

Swearing at work? Why the f*#k not!

A new survey has revealed that swearing is becoming increasing common in the workplace depending on what generation you were born. So can you start dropping the f bomb at work or save it for outside of work?
April 5, 2018
5 Things all contact centre workers can relate to

5 Things all contact centre workers can relate to

It doesn't matter what country or what industry your call centre is in there are 5 things all contact centre workers can relate to.
March 20, 2018
Call centre skills every agent should have in 2018

6 Call centre skills every agent should have in 2018

With automation slowly creeping in to the call centre industry here are 6 Call centre skills every agent should have in 2018.
January 4, 2018
Top 10 contact centre memes for 2017

Top 10 call centre memes for 2017

We analysed all our data and can now reveal the top 10 call centre memes for 2017. If you've worked in a call centre, customer service, help desks etc enjoy a laugh or two with memes that capture the joy of working in a call centre environment.
November 1, 2017
Call Centre Nightmare Syndrome

Call Centre Nightmare Syndrome (CCNS)

The Call Centre Nightmare Syndrome (CCNS) is frighteningly real for a number of Australian's but fortunately these tips may help sufferers. OK we are taking the piss but hey, its funny.
October 25, 2017

The two crucial sales behaviours that technology can’t replicate (yet)

How to future-proof your sales job with two behaviours that technology can’t replicate (yet)
September 19, 2017

Use the power wisely – How your customer service job impacts a brand

Ever wondered how your customer service job impacts a brand? Now more than ever that single interaction can make all the difference to customer loyalty!
September 9, 2017

5 Leg exercises you can do at your call centre desk

Call centre employees spend a lot of time sitting down so we've got 5 leg exercises you can do at your call centre desk to tone those legs and butt!
September 4, 2017
New contact centre future leaders mentoring platform

Contact Centre Future Leaders Mentoring Program

A new Contact Centre Future Leaders Mentoring Program is being launched in Melbourne helping those looking for forge a career in contact centres.
August 4, 2017
6 tips for starting your new call centre job

6 Tips when starting a new call centre job

Starting a new call centre job can be a daunting experience so we've got six tips that will help ensure you survive and thrive! So whether its a job in customer service, sales, support or handling the social media account these tips will help you right from day one.
July 30, 2017

More Australian call centre agents working from home than ever before

A new survey released by SMAART recruitment has revealed more Australian call centre agents are working from home than ever before as contact centre technology improves to the point its a replica of working in a traditional call centre with all the comforts of home and no commuting time.
July 19, 2017

Common types of customers and how to deal with them

When you work in a call centre you tend to notice common types of customers... Here's some tips on how to manage them so you don't go crazy.
July 14, 2017

4 Things you need to know before applying for a job!

With lots of competition for jobs we reveal 4 things you need to know before applying for a job and we even share the secrets recruiters don’t tell you!
June 29, 2017

Cold calling tips for telemarketers

If you work in a telemarketing role we got some cold calling tips for telemarketers that will help you close more sales and earn more money!
June 8, 2017
How to pay it forward and fast-track your career MENTORING BENEFITS

Mentoring benefits

There are a lot of mentoring benefits, both for the mentor and mentee. In this article we provide some tips on becoming a mentor as well as some tips on how to find a mentor to help accelerate your career.
May 25, 2017

Working at Concentrix call centre – inside view

Take a look at what its like working at the Concentrix call centre and hear directly from staff and clients about what makes it work!
May 19, 2017
How to spend breaks between calls working in a call centre

What’s the best way to spend breaks between calls?

Having breaks between calls when you are working in a call centre may not happen often so we came up with some hot tips to make the most of your free time.
May 17, 2017

5 Great tips to build your call centre resilience

Working in a call centre can be tough work so we've got 5 great tips to build your call centre resilience that will have you sailing through the day!
May 2, 2017

5 Observations from Suits (TV Show) that will help your career

If you enjoy the show Suits we've got some great career advice with 5 Observations from Suits that will change the way you work.
April 6, 2017

The top 10 call centre memes for 2016

We've gone through all our data to reveal the Top 10 call centre memes for 2016 as seen on our Facebook Page Australian Call Centre Employees.
February 13, 2017
The accidental call centre career

The accidental call centre career

Millions of people have started their working careers in a call centre but is a call centre career something people actually consider? For many, working in a call centre has actually ended up being a lifelong and lucrative career that all started with a temporary job.
January 4, 2017

How to handle cold call objections

There are some people that fear cold calling more than death! Here are 5 tips to help handle cold call objections so you can leave death for another day.