Call centre agent tips

Being a call centre agent can be tough going! From the constant monitoring, the pressure to meet targets, focussing on the customer, up-selling and cross selling, be more productive, enter more data – the list goes on.  So any help you can get has to be a good thing right?

That’s why we’ve created a category to keep all our articles that will help you become a better call centre or contact centre agent with some hints and tips,  practical advice and more.

September 10, 2018

How to reduce neck and back pain at work 

Call centre work can be a pain in the neck but thankfully these four exercises will help reduce neck and back pain at work from looking at a screen all day.
May 3, 2018
How to manage angry customers

How to manage angry customers

When you work in a call centre or customer service the chances are you will have to manage angry customers on occasions. Thankfully we've got some proven methods that work over the phone or in person that you can follow along with some expert tips that will put you back in control and improve customer satisfaction.
September 9, 2017

5 Leg exercises you can do at your call centre desk

Call centre employees spend a lot of time sitting down so we've got 5 leg exercises you can do at your call centre desk to tone those legs and butt!
May 19, 2017
How to spend breaks between calls working in a call centre

What’s the best way to spend breaks between calls?

Having breaks between calls when you are working in a call centre may not happen often so we came up with some hot tips to make the most of your free time.
May 17, 2017

5 Great tips to build your call centre resilience

Working in a call centre can be tough work so we've got 5 great tips to build your call centre resilience that will have you sailing through the day!
October 7, 2016

Why you should stop looking at your screen

It probably goes against all the advice you've ever received about being prepared but if you work in a call centre, there's a good reason why you should stop looking at your screen all day.
August 5, 2016

11 call centre tips for a great customer experience 

We've got 11 call centre tips that will help you provide a great customer experience and accelerate your contact centre career.