Call centre careers

Having a call centre career may not be something a lot of people consider however we aim to open up the idea that a career in call centres may be the best decision you’ve ever made!

August 7, 2018
4 reasons why working in a call centre can be awesome for your career

4 Reasons why working in contact centre work is awesome for your career

From CEO's too famous actors, discover how working in a contact centre can provide your career with some fundamental skills to propel your career.
March 20, 2018
Call centre skills every agent should have in 2018

6 Call centre skills every agent should have in 2018

With automation slowly creeping in to the call centre industry here are 6 Call centre skills every agent should have in 2018.
September 19, 2017

Use the power wisely – How your customer service job impacts a brand

Ever wondered how your customer service job impacts a brand? Now more than ever that single interaction can make all the difference to customer loyalty!
September 4, 2017
New contact centre future leaders mentoring platform

Contact Centre Future Leaders Mentoring Program

A new Contact Centre Future Leaders Mentoring Program is being launched in Melbourne helping those looking for forge a career in contact centres.
August 4, 2017
6 tips for starting your new call centre job

6 Tips when starting a new call centre job

Starting a new call centre job can be a daunting experience so we've got six tips that will help ensure you survive and thrive! So whether its a job in customer service, sales, support or handling the social media account these tips will help you right from day one.
July 30, 2017

More Australian call centre agents working from home than ever before

A new survey released by SMAART recruitment has revealed more Australian call centre agents are working from home than ever before as contact centre technology improves to the point its a replica of working in a traditional call centre with all the comforts of home and no commuting time.
July 14, 2017

4 Things you need to know before applying for a job!

With lots of competition for jobs we reveal 4 things you need to know before applying for a job and we even share the secrets recruiters don’t tell you!
June 8, 2017
How to pay it forward and fast-track your career MENTORING BENEFITS

Mentoring benefits

There are a lot of mentoring benefits, both for the mentor and mentee. In this article we provide some tips on becoming a mentor as well as some tips on how to find a mentor to help accelerate your career.
May 2, 2017

5 Observations from Suits (TV Show) that will help your career

If you enjoy the show Suits we've got some great career advice with 5 Observations from Suits that will change the way you work.
February 13, 2017
The accidental call centre career

The accidental call centre career

Millions of people have started their working careers in a call centre but is a call centre career something people actually consider? For many, working in a call centre has actually ended up being a lifelong and lucrative career that all started with a temporary job.
October 14, 2016

Why you need to be comfortably awkward in your career

Fear is one of the biggest inhibitors of personal growth so we reveal how a coach can help you be comfortably awkward to excel in your career.
July 22, 2016
How call centre work gives you skills for life

The value of call centre work regardless of your future career

While it used to be seen as a dead end job, we reveal how call centre work provides you with skills that can be a valuable asset throughout your entire working career.
May 17, 2016
The 15 best things about working in a call centre

The 15 best things about working in a call centre

Sure its not for everyone but we think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre!
July 28, 2015
The top 5 benefits of HAVING FRIENDS AT WORK

5 Benefits to having friends at work

Having friends at work can make even the toughest job that bit more bearable but it can also make you a better employee, help with your mental wellbeing and even free up some time in your life. We reveal the top 5 benefits of having friends at work.
April 14, 2015
Which call centre agent are you A HORSE OR A TANK

Horses or Tanks – which call centre agent are you?

The profile of a good call centre agent is changing fast as digital skills become critical so we ask, horses or tanks - which call agent are you?