Explore other call centres

Have you always wanted to explore other call centres to see how they operate, get some ideas, share some learnings and build your network?  For many people they may have only ever worked in one call centre or perhaps a couple. But is the grass always greener? Do other call centres get more benefits? How many calls do other call centre agents have to take a day?

This category contains articles from call centres who have been happy to share their insight about their call centre, their people and their processes. If you”d like to share information about your call centre or if you would be interested in hosting a physical tour please contact us.

May 25, 2017

Working at Concentrix call centre – inside view

Take a look at what its like working at the Concentrix call centre and hear directly from staff and clients about what makes it work!
August 16, 2016

Working inside a 000 call centre

Ever wondered what its like working inside a 000 call centre? We get a sneak preview as part of a recent recruitment drive by QLD Ambulance Services.
May 2, 2016

Call centres that truly make a difference

We continue to highlight call centres that truly make a difference in our community. In this article we take a look at the Safe Steps call centre.
April 17, 2016

Lifeline Call Centre volunteers needed

Lifeline call centre volunteers provide a critical service to our community and right now they are looking for more volunteers to help in their call centre.
February 12, 2016

Contact centres in the community – Crime Stoppers

In this article we share a rare glimpse inside the QLD Crime Stoppers call centre as part of National Crime Stoppers day across Australia.
January 22, 2016

Call Centre Family Violence Trial

In continuing to explore the roles contact centres play in our community we stumbled across a new trial to support women in family violence situations.
January 14, 2016

Startrack show off their call centre and we love it!

Hopefully its a sign of things to come with companies embracing contact centre promotion as a way of winning new business. 
January 7, 2015

Sydney Council call centre’s strangest requests

Ah people are strange beasts some times! We reveal Sydney Council call centre's strangest requests and some of them are just bizarre.